Light Transportation Co.,

"To start my experience with your company, my pickup driver told me someone had the the Nissan so he used his car. (I saw where another person said they were told the same thing.) Then the evening before I was scheduled to leave I got a text message saying the my ride had been canceled... Panic time, I was scheduled to fly out at 6am. A short time later, I got another message saying "The driver was ON THE WAY". WHAT at 5:04pm? I tried calling your business several times that night, and only heard a message saying "all rides were cancelled and the next available was for 6am". My flight was leaving at 6am. Then the next morning when I was the car going to the airport, I got a text telling me he was on the way and then a phone call a few mins. later. I explained what happened and I was already on the way to the airport. He said OK. Thank goodness I found another ride for an earlier time because by the time I made it through security and to my gate, I had 10mins to spare. I called your business about a refund for the morning trip that didn't happened and explained to the person who ans. your phone. I was told it would go to accounting and someone would get in touch with me. I haven't heard from anyone and it's been 3 weeks. I know holidays were here but your business was open. ( I also saw where you didn't want to return a refund to another customer) I want my refund so please have someone call me. So far this is the worst service I've ever had AND you apparently don't want to give me refund. You have my number. Rhonda S."

"I needed to get some where on one of the coldest morning in months. My battery was dead,so it had to be towed toethe shop. I called Light, and they showed up within 20 minutes. Very professional driver and auto. I also called them for the return trip. Again a very professional driver and auto. Will certainly use them again,if needed and will recommend them to my friends. Very impressed.."

"Highly recommended!!!!!! At first, I was a little apprehensive about booking a ride for my 11 year old. When I met Landon, he assured me that my son would be safe. I decided to give the company a try to pick up for his afterschool activity. I requested someone to text me the driver's name and the car that was picking him up. THEY DID. The driver who name is Robin was wonderful. She called that morning to confirm. She also called to make sure where the designated pick up was. I appreciated her concern and pleasant customer service. My son was picked up on time AND home in a timely manner. I will be booking with them again!!!! Thank you Light Transportation for a great experience."

"If I could rate 0 Stars for this supposedly taxi service, I would. After our transmission failed, and we were 3 hours from home, we had to call a taxi and clearly stated that we needed them as soon as possible.. being that our vehicle broke down and we had three young children with us in 90 degree weather. The lady that answered the phone originally said it would take their driver no longer than 45 minutes. About fifty minutes later, my husband had to repeatedly call after they didn't answer the phone several times. Finally, after they did answer the phone, the lady then stated that it would be another 45 minutes to an hour. Altogether, we waited over 2 and 1/2 hours for our driver to arrive!! The driver claimed that he had the wrong address. My husband confirmed the correct address, so obviously the company must have given the driver the wrong address... Supposedly. He showed up in a different vehicle that they originally said we were going to be picked up in, and our three children whom are all in car seats barely fit in the car with my husband and I. The driver was nice but honestly he was not a very good driver. The car swerved from side to side constantly while driving on the interstate which cause my three-year-old son to get sick. Barely any of it got on the floorboard of the taxi, but I cleaned up majority of the mess with bleach wipes. As I was cleaning, the driver insisted on cleaning the rest of it himself. Which all that was left, was a tiny amount on the floorboard. I said no it is my responsibility, and I was more than willing to clean it, but he was obviously in a hurry. We paid $78 to go less than 30 minutes away to Enterprise... And as I said before waited 2 and a half hours, when there office was within 10 miles from us. It wasn't until 5 hours after our ride that we received a phone call from another employee at light Transportation, saying that we owe a $50 clean-up fee. After being late and after I wanted to clean the small spot that was left in the car, I was shocked that they had the indecency to ask for a $50 clean up fee! After all the hassle and waiting we had to do and the stress of getting to Enterprise before they close, you would think that they would offer to comp for inconvience, but no. I would absolutely not recommend this place at all, not even to my worst enemy!!"

"I had a wonderful experience using Light Transportation Co. I needed to be picked up from the airport after my holiday travels. Once I booked my ride using the app, the driver arrived promptly. He was very courteous and helped put my bags in the trunk. The car was nice and clean and comfortable. I highly recommend Light Transportation Co and will definitely use them again for my transportation needs."