Men's Wearhouse

"As a long-time customer of Men's Wearhouse, I have regularly relied on their services for my formal attire needs. However, my recent experience with the West Ashley, SC facility has left me thoroughly disappointed. I placed an order for a tuxedo, as I have done annually since 2017, and encountered a series of issues that significantly impacted my overall satisfaction with the company. The primary source of my dissatisfaction stems from the slow and inattentive service I received from a staff member at the West Ashley location. Despite my request for the order to be shipped to facilitate pickup, I was misinformed about the tuxedo's location. Upon visiting the North Charleston facility, as directed by Men's Wearhouse staff, I was informed that my tuxedo was not there and had, in fact, been at the West Ashley location since December 11th. Regrettably, no effort was made to notify me of this change, leading to unnecessary inconvenience and frustration. Consequently, I was compelled to make a time-consuming 1 1/2-hour round trip to the West Ashley location on short notice, disrupting my schedule and causing undue stress. This inconvenience was exacerbated by a prior trip I made to the North Charleston store, based on the information provided by Men's Wearhouse staff. As a loyal customer, I had expected a higher level of service and attention to detail from Men's Wearhouse, especially considering my consistent patronage over the years. The lack of communication and the subsequent inconvenience have significantly tarnished my perception of the company and left me questioning the reliability of their services. In conclusion, my recent experience with Men's Wearhouse, particularly the West Ashley, SC facility, has been deeply disappointing. I hope that the company takes steps to address these issues and improve their customer service to prevent similar incidents in the future. I hope this review accurately reflects your experience and helps convey your dissatisfaction with Men's Wearhouse."

"First time suit inquirer here, I’ve never gone through the process of getting fitted or anything of the nature, so wasn’t entirely sure what to expect in terms of the process. I showed up without an appointment super early and everyone was very polite and helpful but one young man in particular by the name of Tyler provided me with one of the absolute greatest customer service experiences I’ve had in my life. Tyler was very informative of the products he was showing me and extremely helpful in getting me into a suit that looks perfect for what I was looking for. Tyler I can’t thank you enough for your assistance in getting me into a suit, I look forward to hopefully many more purchases with you."

"Edit - after much back and forth the manager was able to get everything fixed. Make sure you know exactly what you are getting and what you need. *** They have no idea what a traditional tuxedo is. They gave my Husband a cheap dress shirt. They charge extra for the accoutrements which are standard any where else. Lesson learned if you want it done right go to Berlins. What a complete waste of time and money."

"Very disappointing customer service. Being "blunt" does not give permission to be rude. We know and appreciate plenty of people who are direct but are kind and respectful. Definitely shopping elsewhere for wedding attire ...no need for this type of aggravation."

"I came here recently to get a tux for a wedding. During my initial fitting, I raised questions about potential issues with my rental and I was assured everything would be fine. The gentleman who was sizing me admitted to not having slept at all the night before which I appreciated him admitting, but I did not appreciate the mistakes that came along with it. When I went to pick up the tux the pants were 3 inches too short and not slim fit like the jacket was, the shirt was extremely baggy, and there was no pocket square. The worst part about it is that I brought up my concerns while he was sizing me but he assured me multiple times that he was doing everything correctly. I do want to point out that the person who took care of me when I came to pick up the tux was very nice and helpful. She was able to find a shirt that fit much better and get everything else ordered. Also, the manager reached out to me after I submitted feedback about my sizing experience and asked if I wanted to come back in to get re-sized. I was out of the country so I wasn’t able to but it was nice of her to try to get ahead of things. Because I already had travel scheduled for a wedding, I ended up having to pickup the reorders in Manhattan because it was the closest MW to my wedding location. Taking time out of the wedding festivities and having to carry a tuxedo around the streets of NYC and on the subway was not the most fun way to spend my time. Not to mention that I did not get reimbursed for the cost of travel. This is the second time I have had to personally pay for MW's negligence. Not really what you would expect after you pay $250+ to rent a tux that multiple other people have worn."