Gucci

"Got my GG MARMONT bag here and I’m obsessed. The service was above and beyond. The staff so attentive and helpful."

"I purchased two ball caps at this Charleston, SC, Gucci store..First, I think they have favorites at this store, which is wrong.. I was told one of the caps was the last one they had in stock and that a customer had already bought it; they were just waiting for the customer to come back and pay them for the cap. It doesn't sound like the customer bought the cap to me if they haven't paid the money yet for it! I was not very happy about that!! They refused to sell it to me. However, they did offer me the option to order one online and have it shipped to me, so I went with that because they covered the shipping charges due to the fact that I apparently couldn't buy the one in store. Even though I gave them my residential address and asked them to ship the hat to my address, it never arrived at my address. All the numbers and things provided at checkout when I ordered were useless; corporate could not find the order by them. Corporate helped me contact a manager at the store and promised the manager would call me within 48 hours..never received a call. It is not surprising, as I frequently shop at Gucci, and the managers never seem to call..I ordered this hat at the end of December. I didn't get any answers from corporate until the beginning of February. It took nearly eight calls to corporate, and no manager has reached out even now! Corporate told me the hat was shipped to the store and has been sitting at the store waiting for me to pick it up. I explained that I gave them my residential address, and nobody from the store ever called to let me know it arrived there. What kind of customer service is that? Corporate is processing a refund, which still hasn't gone through. If they had just paid better attention and shipped the ball cap to my residence, we wouldn't have this problem, or better yet, they should have just let me get the last one that was in the store. It's ridiculous that they were holding it for a customer who hadn't even paid for it yet; it was still on the sales floor, and I should have been allowed to buy it!"

"Purchased my First gucci ophidia mini bag today! and Isabella/bella was very kind and helpful ❤️❤️ will be contacting her for future purchase !"

"Not a fan of this store. Went in looking for a bag, was very detailed on what I was looking for. It was obvious the girl who thought she was helping us didn't have her 'listening ears' on or just didn't give a flying fig Actually, I don't think she gave a flying fig if I purchased anything or not, as was obvious by her eye rolling, pursed lips. Maybe, dare I say, she just couldn't hide her prejudice, as I'm several shades lighter than her. Sugar, you just don't wear that attitude well"

"I just want to say that Jane is wonderful! I sent my watch in for a repair covered by my warranty, but after several months of waiting Jane agreed that it shouldn’t take that long. Jane took the initiative and sent me out a new watch with overnight shipping! She was extremely helpful and responsive. When I return to this location, I will continue to work with Jane!"