Crews Collision Center

"Worked with my insurance with minimal involvement needed from me, communicated updates frequently, and the service was timely. The pre-pick up cleaning/detail did not go unnoticed. Would definitely recommend, even if your insurance tries to get you to go through Caliber of Gerber."

"Scheduled an appointment for a quote for repairs. Could not find the location of the office and called for help. Office staff was rude on the phone trying to direct me. Upon arriving for my appointment for a quote, was asked if insurance claim would be filed. I said I did not think so but was not totally sure just wanted an estimate. Front office staff was instantly annoyed and informed me that another customer asked for a quote and then filed through insurance so the quote was no good. Office staff told me asking for a quote was “a waste of their time”. I continued to ask for a quote since that was what my appointment was for and the front office staff rolled their eyes at me and reluctantly asked me to fill out paperwork. The quote took maybe all of 10 minutes to generate so the harassment from the staff upon entering for a scheduled quote seemed highly unnecessary."

"Crews Chevrolet Collision Center is fantastic ! The manager there, Mr.Todd, knows what he’s doing & he works with an amazing team. I was very hesitant about taking my Ford Mustang to a Chevrolet shop in the first place, lol, but I am so glad I did. They did a phenomenal job with my car & I highly recommend them to anyone that needs any type of body repair done on any vehicle. Mr.Todd even took the time to introduce me to each person that had a hand in fixing my car & that was really incredible. They were all so very friendly & professional and that makes all the difference in the world to know that your business means so much to them. So I just want to say thank you to each & every one of you at the collision center at Crews Chevrolet !!!"

"They’ve messed up our bill, a bumper that they had to reorder, charged extra for something they forgot to do. They’ve had our car for almost 3 months and are so confused they can’t follow simple invoice billing from the insurance company, even though the insurance company has been contacting them daily to get this resolved. Never will we ever go to them again nor should anyone else in our opinion. We’d give them a 0 if we could."

"I’ve been trying to reach someone in reference to my 2021 Hyundai Elantra. It was in their shop from October last year until a couple months ago. Once I got it back, I had to return the car because of issues with the battery. Then,I had to have it towed last week because the car wouldn’t start. Now, Hyundai of North Charleston is saying that the engine ceased due to a drain plug being improperly installed by whoever worked on it last. Well, guess who worked on it last? I emailed the manager last week and I have yet to receive a loaner or a simple response."