Staten Plumbing HVAC Electric

"I have used this company on 3 occasions. Each one was same day service . They took care of my plumbing issues , at a fair price . Joe that works for this company is excellent. I highly recommend Staten plumbing. Give em a call !!!"

"I am seriously laughing my head off at these people!! Read.to the end for my response to theirs...... After living in a hotel for 5 months, after a flood in our kitchen, we were so excited to have our house back together and live like normal again. BUT WAIT.....WE CANT DO THAT SINCE WE NOW HAVE TO FIND A REAL PLUMBER TO DO THE JOB AFTER THEIR TECHNICIAN DECIDED TO JUST PACK UP AND LEAVE!! No goodbye! No kiss off! Nothing , just gone. And what did the office say about it??? "He musta gonna on to another job"???? What other job?? He just got here!!!! I really wish I could give negative stars or truly tell you what I'm thinking but I can't write that in public reviews!!!!! I HAD TO COME BACK TO MY REVIEW TO ADD THAT JUST NOW THIS COMPANY CALLED MY MOTHER INSISTING TO SPEAK WITH ME, WHICH I DECLINED SINCE IVE SAID ALL I NEED TO, AND PROCEEDED TO ARGUE WITH HER OVER THE SITUATION. SHE HAD TO HANG UP ON THEM!!!!! Since apparently they've done nothing wrong, I can't wait to see their response!!! Their response.....WOW! JSYK: NOT one time did I blame Staten Plumbing for our kitchen flood.  I simply wanted to let readers know that we had waited so long for a plumber that there is no way we would have jeopardized this appt. My mother was in the house, in fact she told the tech if he needed her to yell upstairs for her.  I was also in the house, so I can, without a doubt, verify that he said nothing to anybody and just left.  The note that was left was what we needed, the same that had been told to the office VERBATIM when the appt was made. My mother was prepared to write a check no matter what the amount. My moms phone number is actually a vinyl sticker on the front door for her physical therapists to call when they arrive at the house.  She actually came down the stairs and used her walker to let the tech in the kitchen door and he was informed we were both in the house and if he needed anything to let us know. The fact that they called my mom 2 minutes after my review was posted is beyond ridiculous. They kept talking over her asking to speak to me and complaining about the job!!! I mean where did these people get their customer service training?  Im guessing nowhere. There is absolutely NO EXCUSE for any of this!! I'm truly wondering how they have such glowing reviews when this is how they operate?!?!?!"

"Cody from Staten came out to look at our AC Unit and Furnace and he was EXCELLENT! He was on time, thorough in explaining what was going on and had everything fixed within 30 minutes! They were also very transparent and more than fair on pricing. I just can't say enough wonderful things about this company and their technicians!"

"I had Staten Plumbing come out for an annoying "siren" sound everytime I ran the water (yes I Googled and YouTube solutions with no avail). They were able to isolate the issue and fix the problem. They showed up on time and were done in a timely manner. I will use them again."

"I hired Staten Plumbing to make some improvements to my HVAC system. During the work, one of the workers fell through the ceiling into the garage. On his way down he grabbed the HVAC drain line and it snapped at two places. While they did repair the drain line at the places where it had broke and also fixed the sheet rock, it was discovered months later that the force of the drain line being broken pulled it away from the unit at the main connection. This went unnoticed until sometime in July at the peak of cooling season when a huge water stain appeared on the ceiling in the garage under the HVAC unit. When I went into the attic I found the disconnected drain line which was leaking straight on to the wood platform under it. When I spoke to Staten, first I was told they’d fix it but it was only goodwill but don’t believe they had anything to do with this. While they did fix the drain line to address the leak, the owner refused to do anything about the ceiling other than slap a coat of paint on it. Damage like this can’t just be painted over, the sheet rock needs to be cut out and replaced especially if there could be mold underneath considering this leak was ongoing for months before it was bad enough to be noticed. In the end, the owner would not do anything further than offer to apply a coat of paint. Overall very disappointed with the handling of this situation and not taking responsibility for what was clearly their fault. They got my money already and that’s all they care about."