Whaley Foodservice
748 Congaree Road, Greenville, South Carolina, United States
About the Whaley Foodservice
Whaley Foodservice is a leading commercial kitchen equipment repair and maintenance store located at 748 Congaree Road in Greenville, South Carolina. Our 24/7/365 Priority Service in the Southeast ensures that your facility is up and running whenever you need us. With over 400 experienced technicians, we are authorized by multiple manufacturers to provide efficient and reliable repairs for your foodservice and HVAC equipment.
From installations to planned maintenance programs, our factory-trained technicians guarantee top-notch service for your commercial kitchen equipment. We offer tailored maintenance programs to help prolong the life of your equipment and save you money in the long run. With locations across the Southeast and beyond, including Montgomery, AL, Orlando, FL, Atlanta, GA, Nashville, TN, and more, we are ready to serve you nationwide.
Customer testimonials rave about our quick service, competitive prices, and knowledgeable technicians. Join the Whaley Foodservice Family and experience a workplace where your talents are nurtured and your contributions are recognized. Whether you are just starting your career or looking to thrive in a supportive environment, you'll fit right in with us.
Photos of Whaley Foodservice
748 Congaree Rd, Greenville, SC 29607, United States
Opening hours of Whaley Foodservice
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Whaley Foodservice
"Worst company to deal with. Came out twice already to fix out commercial refrigerator. It still isn't working. But sent us an invoice for $700. They were supposed to be here at 830 this morning, so I came to work an hour early to meet them and they still haven't arrived at 9:15. I called and they said they were in a meeting and they won't get here until it's over. Why would you schedule them to come out if they had a meeting?? Every single time I have to deal with them, there is always some kind of issue."
"Set up an appointment one week out, even paid up front (deposit + labor, etc). The appointment was set for MORNING. When the day came, no one called, no one showed up. After calling twice, I was told maybe they’d get to me by the end of day, otherwise they would come the next morning. Again, no one came, no one called, no one showed up. Next morning, same thing. By 10:30am I checked in and was told once again that the repair person “has you on his list”. Sitting around and waiting, 12pm rolls around and still nothing. I called and cancelled my appointment and asked for a refund. The person that answered each time couldn’t care any less about my frustration. No “sorry”, no “I apologize”, nothing. Would NOT recommend."
"Being a Service Manager in food service equipment I know Whaley’s across many states and they are Professional and Knowledgeable on repairing issues. Many times diagnosing defects takes a first trip to order parts for repair and a return trip to fix the problem. Never had a bad feeling working with office staff who are dedicated to helping with any repair given, pricing for labor and parts along with travel fees are normal and not high as some believe here posting. Other Service Companies are charging the same."
"If I could give negative stars I would .. I’ve had to use them for lack of other companies that perform the same services in my area and they take full advantage of that fact .. Their “trip charges” are beyond ridiculous (over $500) .. they can never fix the problem on the first go, nor can they explain why they charge whatever they charged you until “the invoice is completed” which could take weeks and you have to “special request” or you don’t get an invoice at all .. Deborah who answers the phone sounds flat out annoyed if you ask any questions about billing at all .. Pretty sure the Better Business Bureau should be made aware of their practices and investigated but I don’t have the time for all that so this is the best I can do, try and warn ppl before they call them. Find someone else . literally anyone else."
"Our commercial fridge needed a new seal. Whaley's came out and put one on. The seal turned out to not be the problem. Our fridge is older and the problem can’t really be fixed. Which is fine! I now know the problem. My problem with this company is the travel expense they charge! From Greenville, SC to Marietta, SC was how far they had to come. That is a 35 minute drive, 22 miles. They charged us $225 to travel here! I called and asked about it and Deborah said they charge eighty cents a mile. Well that added up to about $17. She then said there was an extra $50 added in since gas prices are so high. So, ok $67 total. Where did the other $158 come from? Why are they charging 80 cents a mile when IRS website says 62.5 cents per mile for business travel starting 7/1/22? Why am I having to pay their employees mileage when that should be Whaley's job? They drive company vehicles! Sounds to me like they are price gouging! Even if they charged mileage for both ways it would only be $134. We will not use this company again or recommend them."
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