Dunkin'

"I love this Dunkin! I work right down the road and I can put my order in when inevitably hit the light at the connector and folly and it’s ready by the time I pull in. The staff is always kind, my order is always correct, and always quickly made."

"Last Sunday ( a cold, rainy day )we took 2 of our grandchildren here for a quick brunch/treat of Duncan's wonderful breakfast sandwiches and donuts. The doors were locked and only the drive-through was open. We were disappointed. Also it was difficult to communicate with whoever was working there through the intercom, so we just ordered something to eat and not drinks. I needed help with the rewards app before I paid but because I had already ordered she wouldn't help and there was no way to add the rewards after we ordered. Not a pleasant experience."

"Consistently terrible service here. 4+ years of regretfully coming here since there are no other Dunkins nearby. The employees they hire should not be dealing with the public as they seem to have insufficient training and embarrassingly poor communication skills."

"Out of the blue I decided to visit this location to get my Sunday off with a nice boost. I placed an order online and got there a few minutes later. The drive thru was backed up all the way to Folly Rd making it dangerous to access. I parked and tried to access the restaurant but the doors were locked. No wonder the drive thru was backed up. Shortly after I arrived a 2 people pulled up with one accessing the restaurant and the other going to car to car to advise the place was closed. Understandable that someone might have had a fun Saturday evening or any other reason that may be. Here's the issue. The app let me order from a store that wasn't in service. They took my money and didn't reconcile anything. Seems like if they didn't make the order and the store was closed, it would be an automatic refund. Nope... I submitted a case which took a few days for a response. I just got off the phone with an "English is my second language" customer care representative who advised that my case is escalated and that I will be refunded in 10-14 business days. I let him know that they took my money really darn fast... Doubtful I'll ever visit a Dunkins...."

"I ordered they Uber Eats and the driver was fantastic! But Dunkin Donuts put my 6-pack of Donuts together and actually PUT FROSTED DONUTS ON TOP OF EACH OTHER IN A SMALL BOX!!! they are FROSTED donuts so obviously, the ones underneath are going to be ruined! This us INCREDIBLY POOR QUALITY did service! I want my money back!!! And when I tried to call about it, they seriously just kept hanging up on me without picking up the phone! How INCREDIBLY RUDE!!! I will never be going to this Dunkin’ Donuts ever ever ever again!!! And I’m going to be calling corporate immediately to complain! I mean who actually DOES this with frosted donuts?!?! And then refuses to answer the phone? I am absolutely disgusted with their service!"