BlueChoice HealthPlan of South Carolina

"Had A RX policy that went from $27 to $77 a month. Had no idea until they sent a bill after the enrollment period was over. When I called they said they sent me a letter before enrollment, of course I never received. Their course of action was to file a grievance with themselves. To which I received a form letter saying they sent me a letter, again that I never received. And by the way the form letter had a grammatical error. So every time I have called them in the last 5 years they always ask for my phone # to verify it was me. So i asked the question why don't you text me or email me important info. The response I got was that it was medical info and they could not text or email that kind of medical info, Really that my premium was going to triple. Crappy company. Last year they get a dime from me. BEWARE!!"

"We had to call customer service and we spoke to Lucinda. Lucinda was AMAZING! If I could give her 10 Stars and a TIP I would have. She was kind, helpful and responsive. If Blue Choice reads this Lucinda spoke to us today 6/29/2023 @ 2:40pm. BEST CUSTOMER SERVICE EVER!"

"One star is to much of a rating for this company. I have never had such difficulty getting an authorization or appeal approved. Both the doctors staff and myself have contact BlueChoice numerous times over the last weeks and were told that things were being worked on, only to find out the day before surgery NOTHING had been done. It is a shame that someone has to cancel a needed surgery because the insurance company does NOT do their jobs. Will be looking for a new provider ASAP!!!!!"

"If I could give 0 stars, I would. This insurance is absolutely terrible and the company is cruel. My infant has terrible food allergies and acid reflux. Her acid reflux medication was denied because she is an infant and needed the medication compounded. She is unable to take it any other way. It’s wrong. It’s descrimination against my child for being an infant and needing to take the medication compounded. I have the top tier insurance and continue to get the run around about everything. Even needed a preauthorization for birth control. I also get conflicting responses from their customer service staff. I’ve never been so dissapointed and hurt by a company in my life."

"I am writing this in hopes Blue Choice will see it and actually do something to help my problem. I have been trying to cancel my policy since January. I told them in October 2015 I did not want coverage for 2016, but was not informed I had to call the marketplace to cancel since the policy was through them. Come January I received a bill, called to straighten it out where I was informed I had to call the marketplace, so I did. Still received a bill in February. Called Blue Choice again and they said it takes billing 30 days to catch up but that I did not owe anything. Still received ANOTHER bill in March. Called AGAIN and was told I needed to call marketplace because they hadn't received notice of cancellation. I AM STILL RECEIVING A BILL FOR $700 WORTH OF PREMIUMS for a policy I cancelled. I called today and was told a supervisor wasn't available and my cancellation request still had not been pushed through. TOTAL idiots over there. I was told I would get a call back from a supervisor after they "looked into it"..Are their parents cousins? How hard is it? The complete lack of competency over there is honestly pathetic. Pretty sure a 5th grader could do a better job. I am totally fed up and will be getting an attorney if they do not cancel this week."