Dunkin'

"I have never reviewed anything before so I hope this is helpful. I live very close to this Dunkin and therefore frequently come here. And I just am continually given food and beverages that just …. Leave me wishing that I was anywhere else. The most recent order of snackin bacon I got literally tasted and smelled like burnt plastic. Unsure what happened there. I feel as though the year 2023 was just not a good one for this place and it’s not improving as of yet. The food is undercooked, the staff seem really pissed off and upset all the time (no speculation as to the reason why from this peanut gallery), sometimes they are fast but not usually, and it just generally seems like this is the red headed step child of Dunkin’s. Idk if it’s a management problem (hint hint wink wink awooga wooga) or what’s going on but this place needs some tender loving care from the uppers, fo shizzle. Thanks."

"I am so confused by the attitude that the girl working the drive thru had on 2/2/24 around 1:45 PM. I ordered two coffees and two of the valentines donuts. She gave us the coffees but not the donuts so we sat at the window and waited to get her attention to get the donuts. She says they didn’t have those donuts, what else did we want, we asked what donuts did they have and she says they have the heart ones. We said okay we will just have two heart ones. Then she gets an attitude and says “yeah you are going to have to give me more than that I mean we have all kinds of different donuts” in an extremely condescending way. Yeah, we literally just asked what donuts did you have, theres no menu in front of us to be able to pick. Customer service training may be a good idea for her! Customers are going to ask questions, there is a way to answer."

"I’ve been wanting to switch from SB to Dunkin for a while for many reasons. This location has absolutely awful customer service which is a dealbreaker for me. I got to the speaker and was greeted with a “what do you want”. After placing the order I was told to “pull up”, no thank you or I’ll have that ready for you at the window. For that, I will unfortunately not be returning to this location for a while. At least at SB they have manners and are always happy to help, I can’t eat anywhere where I feel like a burden for placing an order. Please reevaluate the persons you hire, they will ruin your business."

"I pulled right up to the drive-thru speaker, and mentioned my name & mobile order. Was immediately acknowledged by a very friendly voice & told to pull forward. When I pulled to the window, my order was already ready with a gentleman smiling, whom handed me my order & told me to have a wonderful evening. I was also offered a drink crate as I had 3 drinks to carry. After checking the orders, everything was perfect & nothing in the order had any issues whatsoever!! I will definitely be visiting this location more often whenever I am on this side of town! I rarely have such friendly & kind service at a drive thru coffee shop. Many thanks to the manager & employees who made my experience professional, wonderful, & friendly!"

"Order3d at drive through because app isn't working properly. Person at drive thru window has zero greeting or no manners, but i can overlook that. Ordered avocado "toast" the bread was not toasted AT ALL. It was just sliced wheat bread with spread on it. Couldn't even ice it up because it became soggy under spread. Crazy amount of pepper. I was disappointed as I've had this once in the past from there, and it used to be delicious, so I wanted to try it again."