Dunkin',

1014 Edgefield Road, North Augusta, SC 29860

"I went by DD off exit 5 for a decaf coffee. It was lukewarm, so I went back thru tge drive thru to get a hot decaf coffee. I received another lukewarm coffee. The wrvice was extremely slow ... no customers inside. The workers on the morning shift do an excellent job!! Afternoon shift needs a lot of improvement."

"I used to tell everyone that this was my favourite place for doughnuts. I can't say that anymore because the doughnuts have gone downhill. I ordered 2 powdered lemon doughnuts and they were horrible. These are my absolute favourites and when I got them, they were hard as a rock. I am so disappointed with this place and feel they should do better with what is being served to their paying customers! The cashier who served me should have not let me be given doughnuts that had been sitting out so long that they were hard like that. They know better."

"This is the worst Dunkin that I have ever been to. I really wanted to like it because of its convenient location. I had to do a lot of traveling in the past year and a half and I could always count on getting a consistent cup of coffee at any of the locations. I gave this place 4 tries to get a coffee order correct and they always failed me. My ice lattes were inundated with milk and they blamed it on the machine each time and never offered to correct it. The wait is always long, too. The final straw was when they gave me someone else’s coffee, so I had to park and go in. I smelled something musty at the condiment bar while I waited and when I looked up, I saw water damage and a lot of mold on the ceiling. It hadn’t just started either. When I mentioned it to the staff, they said that the roof always leaks when it rains and that it had been looked at and wasn’t mold. So, out of concern for the patrons AND the employees health, I contacted headquarters and a couple of days later, I received a standard vanilla response that didn’t really offer up any solutions. I tossed the coffee and donut, but beforehand, I drove less than a minute away to Starbucks so that I could order a coffee that was dont the right way. I just can’t bring myself to going back here. Now, I drive across the river to the other Dunkin. I have a high end espresso machine and we have a new donut shop coming to town. But, I do miss the convenience of a cafe close by."

"Coffee was okay. They got rid of my favorite drink so we tried something new and it wasn't as good. The customer service was okay. Edit: went again today and had an absolutely terrible experience. The girl with the braces at the register and the manager with the tattoo on her arm and long hair in a ponytail were absolute trash. I can't even begin to start with it all. Our order was wrong twice. They charged us wrong. The attitudes were so bad. The girl at the window had to get pulled away she was so bad. She was rude. Told me "she ain't arguing about a cup of coffee". Ma'am this is your job. There is no argument. We just wanted the correct order. I go to this location almost every week if not twice a week and I will NEVER go back. Neither will anyone in our house. Displaying yourself that way in front of children is disgusting."