Bryan's Lawn Maintenance

"Long post. Stick with me and you will save yourself a ton of money, stress and time!! If I could give Bryan less than 1 star I would. We knew Bryan for 9-10 years before starting this project. My husband trusted him. HUGE mistake!!! Bryan was supposed to install a pool, paver patio around the pool, a fence, irrigation, landscaping, pool cover, fire pit, grill area, wall with lights and build a pool house. We gave Bryan our deposit in August of 2020. He verbally quoted a price at that time and said no problem getting this project completed by April 2021. He ordered our pool. It was to be delivered in December. Bryan waited to start digging until Jan 4, 2021. He finally brought us our project paperwork and to our surprise it was $50,000 more than we agreed on. Keep in mind he walked our property with us in summer of 2020. After digging our pool was installed crooked. So we are stuck with a crooked pool. Then he got started on the pool house. My husband called and texted Bryan multiple times to get the form boards down ahead of the concrete truck coming. Bryan never did it. He had his guys putting form boards down while the guys were pouring concrete. We have pictures and video of this mess!! My husband and I picked out pavers, coping edge blocks and wall blocks. Bryan told us he was having trouble getting the coping edge and wall blocks but never told us he had picked something else out. We DID NOT pick or approve these. He did. He brought them to our house. We told him that weren’t going to match and we didn’t want them. We want what we picked or we should get to pick something else. He argued and had his guys install wall and coping edge after we told him not to. It looked terrible and didn’t match our pavers at all. We had him take them out and he was able to get something close to what we wanted. He installed the wall. The wall caps are still not glued down and he didn’t install the lights in the steps or caps that we paid for. His contractor that was building the pool house didn’t do a good job at all. We have trouble with all of the doors sticking. The floor isn’t level. He didn’t finish the roof or the roof of the cupola. He had to build a cupola because the roof is not straight. As we sit today, Bryan has NOT finished one thing correctly. He hasn’t been here since the beginning of 2022. Won’t return our calls. Nothing. He didn’t install any irrigation. He did no landscaping. No fire pit. No grill area. No pool cover. No fence. Which we paid for in full even though he was telling people that we owed him money. He left his heavy equipment in our yard for over a year. He also left a huge mess of his dead trees, rock and other debris on our property. He tore up an area in our backyard and never fixed it. His crew damaged our drainage. Our irrigation system for the entire yard was not in working condition because Bryan tore out a huge area. The irrigation system worked great before he started. He never fixed either of these things. We made the mistake of paying Bryan in full. The whole time he “worked” on our yard he kept asking for more money even though we had already paid him in full. When his crew would show up they typically worked from 9-3 and took atleast an hour for lunch. The things he has done are done very poorly. I would NEVER recommend Bryan Starnes aka Bryan’s aka Bryan’s lawn maintenance and landscape to anyone."

"Terrible customer service, rude from the very beginning. Bryan first gave an extremely inflated quote, without even coming to look at the property. Upon contacting him back, (to ask why his quote was more than 3 times higher than any we had seen) Bryan became insulting and argumentative and even let us know we weren't worth the 40 min drive to even look at the project. Awful experience, we will never use them."

"Bryan was recommended to us by our handyman. We initially had difficulty getting in touch with him, but was finally able to get him out for an estimate. He came out on a Monday in early February. He said he would have the quote to us by that Friday. We heard nothing for two weeks and we contacted him, he said he would email it again. Nothing. We proceeded to email him three times, text him three times, and call him multiple times. I asked him to send it to my work email in case something was wrong with Gmail, and eventually even asked him to just read it out over the phone. It is now the end of March and we still haven't seen a quote. This is work we wanted to move quickly on. We'll be going with someone else and letting everyone know about our experience. We've informed the handyman that he may want to stop recommending him."