Best Western Charleston Inn

"Best hotel in West Ashley! Housekeeping keeps the rooms spotless. The beds are comfy, the blackout curtains are great. The staff is friendly- shoutout to JoeAnn she's the best! Seth G"

"Nice room. Had a desk and a little table and chairs and a pod coffee maker. Plus a second sink on the outside of the bathroom which was very useful, and not often seen. There were a few things around, restaurants a gas station and Walgreens about a mile or so down the road. However if you're looking for tourist sites or events you had to drive to them."

"We stayed at Best Western Charleston Inn on January 12 room 107, Jan 19 room 101, Jan 25, and 26 room 110. My daughter was getting weekly infusions from MUSC (Medical University of South Carolina). We stayed at the Sleep Inn next door on January 5 and decided that the Best Western right next door would be safer and cleaner place to stay. My daughter lives in Savannah and will continue appointments at MUSC for her condition. The January 12 stay was the best in room 107. The breakfast was good and the room was quiet and clean. The Jan 19 stay was ok and breakfast was good but as I checked out I asked the manager a few questions and she was talking to someone who was sitting on the couch and acted like I interrupted her. The stay on the 25and 26 was the worst room I have ever experienced. My daughter was ill from infusions and we could not complain or ask to be moved to another room because she needed to sleep and rest. We were at the hospital both days. Conditions: There were not enough working outlets to plug in the coffee maker, a lamp, or the refrigerator. There was a power strip that the TV was plugged into but it was behind the large TV table and could not be reached without crawling behind the furniture. There was only one chair at the small table (I paid for two of us) There was another desk chair at the desk with arms that were too big and the arms were stuck under the desk so you couldn’t sit in it or pull it out. Did I mention we did not have a refrigerator to use? There was only one small bottle of shampoo and one small conditioner (for two people) . I had asked ahead of time for enough shampoo for two guests as the week before we were short of these items. I went to the desk and asked for more shampoo but it was given reluctantly so I didn’t bother to ask for conditioner. The bathroom shower head was only partially working and could not be turned for a more full complete spray. At breakfast the woman working assigned to that area was very rude. She was wiping down chairs and tables repeatedly right next to us so that we could not enjoy our meal. She was in the way to get coffee and continued to wipe down and not apologize or move out of the way. On Friday there was commotion outside our door as the guest (room right next door to us) could not get back in her room. The card would not reopen her door when she came back from breakfast. She had to leave for an appointment and her purse and phone were still in the room. A maintenance man was there but he did not speak English . When we arrived back from the hospital that afternoon the door lock still had not been fixed and another man was working on it. I did receive the $100 gift card for staying at least 3 nights (within the time period for the promotion) to use at a Best Western and I thank you for that. My daughter will continue to need medical treatments in Charleston but we will not use the card there. We will use the card in Savannah. I hope that this information will help you make some major changes at the Best Western Charleston Inn. Management is flawed to say the least. Sincerely, Bonnie Albright"

"Nice clean place, staff was friendly and helpful. The rooms are what you expect from a motel in decor, nothing fancy, just average. The grounds were well maintained and clean. The free breakfast was below average. I suggest skipping it. Location was very convenient for our needs. The price was right. Other than the free breakfast and the individual next to us who berated his significant other ALL night long about the rudeness of her undeniable attachment to her cell phone, though my Mrs was entertained as she was able to get all the 'juicy' details, I would recommend this place."

"The check-in clerk was so friendly and attentive to detail. The property is so well kept and manicured with nice landscaping. Truly a hidden oasis around the pool! There were ample parking spaces with large parking spots and comfortable beds. The continental breakfast was amazing with Muriel’s sweet smile and accommodating nature to make sure everyone has what they need. Truly a treat! I also love that they have a 12 noon check-out which allows the crew to be rested and ready for a day of travel!"