Kelly & Co. Florist

"Really Zero Stars. Made a order for my anniversary days ago. DoorDash wasn't able to find them. Wouldn't take phone calls. Customer Service? Refund in 3 - 5 days. What a major disappointment."

"I ordered flowers for Valentine’s Day to be delivered to my wife’s work but evidently they said they couldn’t find her work. It’s the largest nursing home in Lexington, about 3 miles away from the florist. I put the name of the nursing home and correct address on the order form. Can’t imagine they’ve never delivered there before. I received no call from them and when trying to call them received no answer to a ringing phone."

"This is an amazing florist!! I had a relative pass a few weeks ago and I live out of town and was unable to attend the funeral. I called Kelly and Company the morning of and they were so courteous, helpful and professional. They delivered the arrangement on time and even sent me a picture. It was absolutely beautiful. I highly recommend them not only for their professionalism but because you can tell they love what they do and care about their customers. 5 Stars well deserved."

"DO NOT BUY FLOWERS FROM THIS PLACE! We are from out of state and ordered flowers from Terrys Florist that were for some reason arranged and delivered by Kelly & Co. We specifically requested that they were to be delivered in the morning and were told that that would not be a problem. All morning we waited, but no flowers. After 12 noon I received a call from Kelly & Co Florists asking if flowers arrived, I replied that they did not and why were they calling? The person said they couldn't reach their driver. At this time, I had no idea that the flower delivery in question was my order. When they finally arrived after 2 pm the driver left them at the door and when the door was quickly answered, the driver was leaving. Not only were the flowers late, but they were wilted! These were flowers for my mother's 95th birthday. I was so embarrassed and humiliated when I saw my pitiful flowers next to flowers my cousin sent that were gorgeous and from another florist, obviously. Attempts to get a refund and replacement flowers were unsuccessful even though a 'review' on Terrys Florist website said that they did both. When we called Kelly & Company they took no responsibility for the flowers they delivered. They said we had to contact Terrys Florist, even though Kelly & Company arranged and delivered the flowers. We were told that they received the order via Ftd, but in contacting Ftd, they had no record of sending Kelly & Company the order and in fact their Ftd account has been suspended by Ftd. Still disappointed and frustrated. This was to be a joyous day for my mother, but Kelly & Company made it a disaster! UPDATED BASED ON OWNER'S REPLY: The owner misses the fact that Kelly & Co MADE the floral arrangement that was delivered by them wilted.! TAKE RESPONSIBILITY! Also FTD was the one that told us that they had no record of the order being sent to Kelly and their account was suspended. If the owner has a problem with that information, he should talk to FTD. I do have a question for the owner. If I placed my order at my local florist STORE and "They sent the order through a wire service called "FTD""., do I still get a wilted arrangement made and delivered by Kelly & Co???"

"The flowers were exactly as pictured, even better! My first time using Kelly & Co. Florist and I will definitely use them again. The flowers were gorgeous!"