Downtown Flowers 52 Doyle Street, Toccoa, GA 30577

"We had the best experience working with Kaitlan at Downtown Flowers. We were flying from the UK for our wedding in Toccoa, and they were recommended via the venue. I felt in such safe hands and the whole process was super easy even though we were hundreds of miles away in the UK. I gave a brief idea and pictures of what I was looking for and let them do their thing with full trust in their opinion and expertise. When I saw my flowers on the big day I was over the moon, they were stunning and just what I was looking for. I could not have wished for anything better and cannot thank Kaitlan and her team enough for creating such beautiful bouquets for me and my bridesmaids."

"Ladies you truly amazed us!! Thank you for your love, patience, kindness, and over all amazing talent and meaningful business practices. Downtown flowers will truly always be apart of our family for the most special occasions."

"I worked with Kaitlin for my postponed 2020 to 11/13/2021 wedding. I did not have a particular vision in mind for flowers, but she was extremely easy to work with and the flowers turned out amazing! We were from out of state so we never met in person, but it was easy to get in contact with Kaitlin via phone or email. Our wedding was in the city of Atlanta, but she made the delivery and everything turned out PERFECT! I would highly recommend Downtown Flowers for your wedding!"

"We had our wedding in Toccoa Falls and had reached out to Downtown Flowers pretty far in advance and they were AWESOME! Being an out of town bride having trust in your vendors for the big day is huge and they were fantastic through the whole process. They asked a ton of questions early on about my style, colors, weight and had me send pictures to have a reference for what we wanted, and it was super affordable! I got my flowers the morning of my wedding and they were absolutely breath taking, I couldn't have imagined a better bouquet or boutonniere for the guys to just perfectly match our wedding! They were so accommodating with all my questions and phone calls and then delivered the BEST flowers! 5 stars isn't enough for this hard working business because what they provided for our big day exceeded our expectations!"

"It breaks my heart to not have more positive things to say about our experience with this florist. I had very high hopes and realistic expectations that simply were not met from start to finish. We chose this business based on the beautiful photos we had seen of past weddings when searching for florists in the Toccoa area. Upon first interacting with the staff, it was quickly made obvious that they are extremely short staffed due to the lack of consistent communication we experienced. We live 2 hours away and we even tried stopping by the shop on 2 separate occasions, and both times they were closed during posted business hours. And they would not answer the phone! Getting a staff member to return our call or respond to an email in a timely manner was like pulling teeth. I would say the most stressful part about my entire wedding planning process was dealing with Downtown Flowers. When we finally received an invoice outlining all of the products and prices we requested, the quantity was off and a mystery $350 fee appeared that was not included in the original quote. The owner, Kaitlin, blamed the incorrect invoice on system issues? If that was the case, fine, I get it happens. But this is your business and we are paying clients. We should not have to work this hard to simply pay for the service you offer. Aside from the horrible communication and poor customer service, the floral arrangements we received were good but not great, which is why I am giving 2 out of 5 stars rather than just 1 star. I will say I loved the bouquets and they were very close to what I had asked for (see photos). My inspiration was a wildflower arrangement with jewel tone colors of burgundys, purples, blues, and greenery. She did deliver on the vision I had in mind. However, the bridesmaid bouquets were the same size as the my bridal bouquet, which I assumed would be bigger and more elaborate. Lastly, the mother’s corsages were so tiny and unnoticeable. They were mounted on brassy bracelets that did not properly fit to my mothers wrist. Overall I am disappointed in everything from the communication to the timeliness to the execution of the floral arrangements. I hope this review is taken to heart by this establishment and they make the proper changes to ensure that this type of service is not given to clients in the future."