Liberty Doctors D/B/A Springhall Family Practice

"I’ve been a patient of Dr. Campbell’s for years and I love her, but this practice has forced me to find another provider. They don’t return phone calls and I waited 3 weeks last time for a refill. I finally went into the office for 4 days in a row requesting my refill before they finally sent it, and it took me getting upset before they would refill it. I’ve never been treated so carelessly by a practice and they should really consider cleaning house. If they can’t even send a refill in a timely manner, it makes me wonder what else they are neglecting."

"Dr Dawson is a great Dr and I have been his patient for over 10 years, but I may have to get a new Dr. I have been calling for 4 days and no answer or a return call. This is not the first time. And I see it states, "Taking new patients." This office staff can't handle the clients they have now! Go somewhere else."

"Literally only giving one star because it made me. 3 weeks. Multiple phone calls and faxes from me and my pharmacy. And still no response regarding prescription refill. For depression/anxiety/insomnia. These are not meds that can be ignored. I have no idea how they retain clientele with this level of incompetence. I work in healthcare as a manager. Best believe that I would have cleaned house and started all over again if this is how my patients were being treated."

"Dr. Dawson is the best. I don’t know if these other reviews are from before he got there. The front desk ladies are always nice and helpful. When I call for a refill I may not get a call back, but the meds are called in. My husband uses the portal and he says it’s great. I would never switch from Dr.Dawson!"

"Being new to the area, I was highly disappointed and frustrated with this practice. I have worked in a hospital and I have some knowledge of protocols and procedures. They are highly unorganized, do not follow proper protocols with labs and do not follow up with referrals. Been trying to get a referral for nearly 3 months and still don't have one. The receptionist is not friendly, does not answer the phone nor returns any phone calls. When sick it can take 2-3 days to get an appointment then you sit in your car up to a hour waiting to be seen. Looking for new doctor, will not return!"