Monarch Eye Care

"I just cancelled my Monday appointment(Feb 19,2024 for a vision exam. I called to verify I had NO co-pay because I have FEPBlue Vision insurance. Receptionist told me since I was 65, that they would CHARGE me for a MEDICAL exam and bill MEDICARE. I want my vision checked! I want to know up front if I have a co-pay. The wait til after we bill your insurance answer is not acceptable."

"We liked them at first, but they seem to be pulling a shady trick, and I'm not sure if it's legal or not in SC. My wife went to purchase reading glasses for my daughter after the exam. The listed price for the glasses was $276 before insurance paid $200 toward said glasses. After all was said and done, we had to pay an extra $63 for taxes on the glasse because the retail price was over $700. This was not told to my wife until after they swiped the card, and she questioned why the taxes were so high on a listed $276 dollar item. This is very shady and it should have been explained before the purchase that taxes are on the retail price, not their listing price. I do not recommend a place of this nature and we will not go back."

"Friendly and professional staff and doctor. New to the area, and I was able to get my daughter in for her first eye exam within days. My daughter was scared initially as she usually is at doctors, but to my surprise relaxed quickly. Dr Monarch was great with her, very engaging and the technician was patient when getting the initial testing. We just ordered her glasses; they had a lot to choose from for her face size (she’s 9). Overall, this was a great experience. Update: thanks to the staff for finding a quick replacement frame when my daughter broke her glasses."

"If I could give 0 stars I would ! I called practice to receive a contact eye exam , i asked throughly if my insurance covered it . I get the business are thirsty for new patients but lying to the patients to get them to come inside is unacceptable. I expressed i was training at a new job and leaving early was not a good look but in order to get my contacts i will have accommodated learning . Jennifer instead of filling understanding what i was calling about rushed me to come in office leaving my job early just to say she put me down for the wrong exam with no empathy or anything This is extremely unprofessional and i will never recommend anyone to come here ! Do not ever come here As far as the response THAT IS A LIE! I have the call recording for me specifically stating i needed to receive contact lenses . You all were greedy for money and instead of actually saying that you do not accommodate contact lens you all preyed on me to come in person anyway. Not professional and would not recommend thanks"

"I made an appointment on line for medical, I had extreme redness and pain in the right eye. When I arrived I was told it have to be changed to an office visit and would cost me $145.00. This is not charged to my insurance. I hade to be evaluated to determine if it was medical then they would charge my insurance for further visits. This is only a way of getting more money out of you. I went to another doctor and was only charged my copay. This office and doctor should not be trusted. Some doctors use the excuse they need to evaluate you to determine if it's medical or vision. So you have to pay for the evaluation. Not true."