Prisma Health Hand Center–Greenville

"Customer Service could use a lot of help. I called to make an appointment for pain in my dominant hand and wrist which was causing me to not be able to use my hand. The person helping me schedule an appointment talked to me as if I were inconveniencing her and was an idiot, then informed me it would be over a month before they could see me. I let them know I would go else where and that also did not sit well with her. I have an appointment at Bon Secours in less than a week to get help for my issue. The individual helping me there was extremely kind and compassionate during our conversation. I understand offices are busy, I worked in an office that saw around 200 patients a day and was in charge of scheduling, but a little bit of empathy would have made me feel better about the wait... instead I hung up the call on the verge of tears and would rather go anywhere else than this office."

"I had carpal tunnel and ulnar nerve surgery on my right hand and arm in 2018. I recently had surgery on my left thumb (CMC joint arthroplasty) after shots were no longer helping. Dr. Palmer performed all the surgeries. He explains everything and is an amazing surgeon. The staff is really nice. I am receiving therapy from Jeremy now, and he explains what I need to do at each visit and what I need to do at home. I highly recommend Dr. Palmer for problems with your hands and also Jeremy if you need therapy."

"From the phone call to schedule my son’s appointment to the moment we left the office we had a wonderful experience. Every person we encountered was kind and helpful. Dr Sanders was thorough and explained things clearly. I would definitely feel comfortable recommending this practice!"

"Dr. Moody is an incredible surgeon who is very caring. My 15 year old son sliced his pinky, severing both tendons. Dr. Moody patiently explained the surgery, answering any questions. The surgery was a success. My son was transferred to the care of an occupational therapist, Jessica Martin. She was absolutely wonderful!! She was the perfect person to guide my son through every finger exercise. Each week, she encouraged him every step of the way until he regained full mobility. I highly recommend Dr. Moody and Jessica Martin!!"

"I would give you zero stars for your office if it were possible…. I don’t think there’s anyone in your office that knows what the heck they are doing. Several weeks ago my pain management specialist gave me a referral to the hand center. when they called me to set up the original appointment for some reason, the girl got confused and said, is this a second opinion, and I told her no. she then told me that she would have to have someone else from the office. Call me back to go over setting up the appointment. Someone else called me back in the same situation happened again and I told them it was not a second opinion. Then a number of weeks on via no one called me at all. I called them back a total of four times asking for the office manager, and every time I was referred to a voicemail. Finally, someone called me back, she was not the office manager, and when I explain the situation to her, she said that she had no idea why anyone would tell me anything about a second opinion, and she apologized and offered to set up an appointment. Apparently they have like eight doctors there, and the quickest appointment they could get me was the end of January. I asked her how that could be, and she said that all of the doctors were booked solid until then. This is way too much drama. I have decided to go elsewhere and I would suggest that anyone do the same thing. This is a very poorly run office, on the chance you could even get through to a doctor!"