AFC Urgent Care Bon Secours - Duncan

"All of the people that work here go beyond what they are suppose to do to get you back to feeling better great staff and they actually care about helping people like doctors and nurses are suppose to thank you a million times over for your great service"

"Every visit has been extremely long wait times. Also if you “hold your spot” on line ahead of time online they make clear when you get there it doesn’t actually hold your spot its false advertising so there is no actual point to it. If your time is valuable avoid this place and go anywhere else trust me! Revision the price tag is over 579.00 bill just to check for an ear infection and a cough Also the meds they prescribed been out for weeks and when you call to talk to staff you just end up getting hung up on no operator available. This is the last place you want to go if you have needs or are sick not feeling well you will end up having to go somewhere else and just pay again or drive back in person again. And for the comment below ….if you really wanted to know about my experience you have my contact info but you have made zero attempts to contact me. Your concerned message seems to be an auto generated response."

"Ally was super friendly and polite. The wait was a bit long because a lot of people were visiting, but once I saw Ally, the rest was a breeze. It looks like one of the ladies at the front desk has to compensate for the other lady’s lack of customer service. The girl on the left did an awesome job signing me in and was very professional and welcoming, despite being busy with her work load. The other lady on the right looked like she didn’t want to be bothered. She stood up and left without a hello, thank you for visiting us, or someone will be with you in a moment. I suppose every establishment has someone like this. Which is a bummer for everyone else who does their job. This place gets a 4.5 star from me because Ally was so awesome."

"After waiting almost 3 hours, I am very disappointed with the service provided. Took my son there because he had fever. They took oxygen levels and temperature. Donna Johnson (a rude lady) only checked his breading looking at his belly. No stethoscope used to check his lungs. I asked her to please check his ears and throat, to ensure he does not have an infection. No, I was told that I need to take him to the ER. They told me they are going to perform a full evaluation on him at the ER because this was an emergency (even when I knew it was not). I insisted but they never proceed to check his ears nor throat. I just wanted to make sure he has no infection. Then, I asked for a general report on what has been done on my son so I can have it for my records, and the assistant told me that they are not going to provide me any report of my visit. Immediately she asked me to leave or she might need to call someone else to take me out of the facilities. At the end, I took him to the ER (Prisma, the one Donna recommended me) and they was wondering why the nurse at the urgent care couldn’t check his ears for an infection and the doctor was surprised why she sent me to ER when my son was not in an emergency status or condition. I had two kids and never had a situation like this before."

"We were unable to get to our regular pediatrician and the staff were absolutely amazing with our son. Thank you so much Doctor Donna Johnson and Geri! So friendly, sweet and caring. Made this sick visit as smooth as possible and our son loves them!"