MinuteClinic at CVS

"Got me in for a strep test right away even though there were no appointments. Jessica and her support staff were so kind and caring."

"The only reason I am giving 1 star is because the NP was kind to me. The nurse that I spoke to beforehand was very unprofessional. I have never been treated with such arrogant disrespect from any healthcare provider. Her name may have been Terry. I have lost my voice so it is very difficult to understand me, hear me, or know my tone when speaking. She was being very short and rude to me, so I asked her if she was ok because she was being very rude to me. Her response/reaction was to be even more rude and unprofessional. At one point I asked her why she was yelling at me and she said I was yelling at her. I explained to her that I wasn't yelling at her and that I (very obviously) lost my voice so there was no way I would be yelling at her. I was obviously upset with how I was being treated and she could care less. When we walked outside of the room I asked the NP if I could speak with her about my experience. The nurse, maybe Terry, ran in front of me to tell the NP something that I couldn't hear. When I was speaking with the NP about what had happened maybe Terry cut in and said I never said that I had a photo of my insurance card which I definitely did tell her that, but you know, you can't hear me since I lost my voice (or she really wasn't listening).Thankfully, I was able to be seen by the NP. I am dumbfounded that a nurse feels it is ok to treat patients in such a manner. I have had to see this nurse once before and she was unbelievably rude then as well. I am usually shy and don't like conflict, so I never said anything. This time I thought I would ask why I was being treated this way. Instead of having a discussion I was met with more unpleasant behavior. A healthcare provider was actually yelling at me. Of course, I will not be back to a CVS Minute Clinic again. I will also being sharing my experience with loved ones and clients to make sure they do not have this experience as well. To maybe Terry, how do you want patients to feel when they are in your presence and being taken care of by you? How do you want them to feel when they leave your care? I hope this experience helps you to understand how much your actions and words affect the patients you see. In case you forgot... "Nurse: a person who cares for the sick or infirm. Specifically: a licensed health-care professional who practices independently or is supervised by a physician, surgeon, or dentist and who is skilled in promoting and maintaining health". Let's not forget that health is physical and mental. Just wanted to add... it looks as though other people have had an unpleasant experience with a provider/employee at this Minute Clinic location. CVS, it may be time to check into this since there is a "smarta$$" provider/employee at this Minute Clinic location (that was quoted from another review). Not sure if that was maybe Terry but.... maybe."

"The NP, Jessica, that I saw was outstanding. She was very attentive and thorough. I have been severely congested, had an extreme sore throat, pain in both ears and running a mid to high level fever for 4 days. She ran a Covid and strep test to eliminate both of those and based on my symptoms, made a very professional and well thought out diagnosis. Prescribing the correct medication for all of my symptoms. As I entered the store I remembered I needed a mask and no longer carry one. The “sweet” lady at the counter told me they don’t have any and had no idea if they sold them. As soon as I got to the minute clinic section Jessica was kind enough to get me a new one. The wait was maybe 5 minutes initially and 10 minutes for the test results. I’m guessing but as soon as they were ready she called me straight back. Excellent experience with Jessica. As always and in any profession, the person / people make the difference. If you ask for Jessica and make sure to schedule your appointment when she’s available, you won’t be disappointed. Much better than the typical trip to the doctor."

"Never again! I went in this morning for a sinus infection that has been brewing since before thanksgiving. The PA got stuck on the detail that I said since Wednesday over the counter medication was not working so she thought I had only been having symptoms that long so she assumed it was only viral. I am in a lot of pain in my face and coughing but no that’s okay. Guess I have to wait for a real doctor. I have had enough of these to know when I need to see someone. Completely wasted my time and copay money this morning."

"My experience was quite good. I went in for an A1C check and also got my flu shot. I was expecting to pay but was advised my insurance covered both. I scheduled on line a day earlier and went in right on schedule. The NP I saw, Holman, was easy to deal with communicate with. I'll go back again."