Saks OFF 5TH

"Ordered a pair of Cole Haans for around $60.00. Emailed photos of 2 left shoes with 2 different sizes in a generic box. Printed labels for return and wouldn’t scan. They had proof of the bad product, and refused to give a credit or refund for there mistake. I’ve been a loyal customer for years, and they have just lost my business for legally steeling from me. I had to prove there mistake. Some customer service ."

"The quality and variety of the clothing are always two of the criteria I use to rate my shopping experience. The other important aspect is my experience with store personnel. My experience with Fatima at the Charleston, SC store checkout was SUPERB! As she checked me out, she was engaging, patient and helpful. She asked where I would wear my new outfit and how what accessories I would add. It was an enjoyable experience!"

"I came in to return an online order as it states you can do online. I show my receipt which even has images of what I purchased and the cashier stated one of the items wasn’t popping up on her end and she looks at me. Well clearly I showed you the image of the receipt so- I brought the box that it came in and never opened because it arrived late. She asks if I can take it out of the box. I told her the box for sale because I never opened it and asked her if she had a box cutter. She goes and gets a box cutter and hand it to me. Proceeds to call the manager. This is not luxury. This is truly outlet behavior and customer service. For that treatment I should have paid $10 to mail it back."

"SO5 always seems to have at least one thing that fits me and is reasonable priced. A good spot to find something "name brand" at a lower price. Apparently they get restocked Thursdays if I remember correctly."

"I purchased some jewelry from here yesterday at 40 % off thinking what a deal I got, went to take a picture and saw the tag was sticking up after trying to fix tag found a tag under that one, to ny shock and anger, the ticket under my ticket than the marked price by 40% which makes them liars, price gouchers and just plain old deceitful. Check the tags before buying anything from these crooks."