TD Bank 90 Broadhollow Road, Farmingdale, NY 11735

"People are great but the Bank is ALWAYS understaffed Waited 15 minutes while a woman from corporate asked me how I was doing ?"

"The people here are helpful but the wait time is just wayyyyyyy too long. And it’s not that they’re helping which is taking long, it’s that they decide to fill up the money trays with coins while your in line waiting to be helped or at the drive up service. Hopefully someone will look into and address. Thanks"

"Poor quality management, especially during the pandemic. On April 23rd, the bank reduced its hours. At 3:45 there were lines of cars needing to use the bank. Only the drive through are open. So what does the manager do? He closes the drive through precisely at 4pm and everyone online, maybe 15 cars were rudely turned away. This is no way to treat customers.. I am editing this in August 2023 , my relationship with TD Bank has significantly altered. My dedicated banker Bernie along with the people at the branch are professional, kind, and easy to work with.. I recently had an address change on a loan and the young lady at the branch couldn’t solve it, but tried everything she could. I contacted my original loan officer, and he quickly took care of it. It was no big deal and was still as friendly as the day I met him. Good work"

"I had a great experience here. I've had TD for 6 years now and I went to another location on Broadhollow road and was told that they were unable to open the account since it's not a NY originated business, which is false because I know plenty of people who do this. I came here and then found out the documents i need and then 5 days later came back, and Sandra called me over from the waiting area simply because she recognized my face. I sat down with Sandra when I got here and she took great care of me, very friendly, very patient, answered any questions I had and most importantly she helped me open my account. All I needed in addition to business documents was 4 points of identification which the other location could have just told me. Anyway I was very happy with the service here and I will continue to do my business at this branch and would be happy to recommend Sandra."

"I had a great experience with Gusto, he did a great job, explained to me about the service and solve my problem. Parking is available, waiting time to be served depends on the time you visit them, sometimes no wait and sometimes 10 minutes. So far I didn’t face any delay or problem yet. Highly recommended to ask for Gusto he will help you. The application needs to be more detailed."