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Tendto Credit Union
1129 State Street, Erie, Pennsylvania, United States
About the Tendto Credit Union
Tendto Credit Union is a trusted financial institution located at 1129 State Street in Erie, Pennsylvania. As a credit union, we offer a wide range of financial services including savings accounts, loans, and investment options. Our convenient location also features an ATM for easy access to your funds. Whether you're looking to save for the future or secure a loan for a big purchase, Tendto Credit Union is here to help you reach your financial goals. Visit us today to learn more about our services and how we can assist you with your financial needs.
Photos of Tendto Credit Union
1129 State St, Erie, PA 16501, United States
Opening hours of Tendto Credit Union
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Tendto Credit Union
"Maggie made the process of getting a loan so simple! Thank you so much!"
"I went to Tendto today to open up an estate checking account as an executor with all the proper documentation. The receptionist was incredibly rude. Immediately responded "We do not do that here" without even checking. I asked to speak with a manager and was told she was on the phone and she would double check with her. I was asked if the decedent had an account there. They did not, but as the executor I did. "Nope! we can't do that!" I replied I would wait to speak to the manager and was told she would be a LONGGG time and sorry we cannot help you. Why would I trust the incorrect info given to me by someone who clearly did not want to be bothered and could care less about any modicum of customer service? This person was very flippant and condescending. The answer was that yes they do estate accounts, but only if the decedent had an account there. That is different from we do not do that at all. I went down the street to a bank that very kindly helped me and was sensitive to the situation I was dealing with, which is dealing with the death of beloved relatives. I will also be closing my personal account here and taking all my business to a bank down the street. Customer service is dead at Tendto."
"Tendto tends to answer their phone when they feel like it, tends to help you out when they constantly locked out your online account. They say it locks up after non activity after 90 days but that tends to be not true. Really considering tending to Closing my account at the end of the year."
"Honestly a terrible bank. Their slogan that they "tend to" care is highly inaccurate. I've experienced minimal communication, sub-par customer service, and my online account is "inactive" even though I am still making payments to them. I will 100% not be banking with Tendto for any future needs and would advise you do the same."
"As a person with over 20 years of customer service experience, I would like to share the worst experience I have ever had as a customer. Tanya, who reassured me she doesn't handle customer calls, called me back after I left an angry message about a customer's inability to get anyone to answer the phone. I was calling to tell them I was in a NEAR-FATAL automotive accident which resulted in my vechicle being a total-loss. All Tanya was concerned about was the number of days my auto loan payment was delinquent. She never once asked me how I was physically, or mentally feeling after a major traumatic event in my life. She insinuated I was lying about the accident, because my insurance company had not been in contact with them. That's because the insurance adjuster just got ahold of me minutes before I made the initial phone call to Tendto! I did eventually lose my temper, but I was insulted beyond belief. I'm sorry, and I'm not proud of the way I handled myself. However, this was the point in the conversation where Tanya thought it was appropriate to aggressively condemn my behavior and refuse to help me any further unless we did things on her terms. That's when I respectfully ended the call. If this is considered a standard way to conduct business, then I think it's fair to say this credit union is undoubtedly the worst when it comes to customer service."
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