Labcorp

"I wish it were possible to give no stars. I go for an appointment today and the lovely ladies up front tell me I can’t have a minor with me, okay, so l ask someone in the lobby if they mind holding on to her for long enough for me to pre in a cup. She he agrees… here in is another problem… they say it has to be family… l said ok, she’s my cousin… that doesn’t fix the issue… so l drive to drop the child off since they have such an issue and I came back as they stated they are open until 4pm. I come back… ready… what do they do? They say they can’t service me because of my conduct. What conduct? There was absolutely no conduct that l presented with. I have MS. Which means that l have a serious issue with my bladder and prepped for this all day long. I take medication for my neurogenic bladder so I can’t urinate at the drop of a dime. I had to calculate how long it takes me to urinate after drinking so I could be ready for a simple drug screen. I’ve been preparing since this morning. These lovely ladies turned me away after dropping the child off and me holding this urine for a stupid drug screen that would’ve taken less than a minute. I’m disgusted because this was a day wasted and a trip wasted on absolutely nothing. No one advised me I couldn’t have a minor, and then when l go take the minor somewhere and come back, I’m still turned away! They’re full of it. Simple urine in a cup for a drug screen and I’ve wasted an entire day on preparing for the end result for me to be turned away. I’m not done… I’m going higher. Every time I’ve come to this location I’m met with frowning faces and attitudes. It used to be much more pleasant a year or so ago. I don’t know what happened to the staff over here. They’ve replaced the people l used to come in and see."

"Self check in. If you have a question nobody is at the window to answer the questions. If you’re new to the facility and walk to the window you will miss the check in kiosk and others will get ahead of you like they did me."

"I like that I can set up an appointment on their website. I can also easily manage it as well. I like that upon setting an appointment you recieve notification through text message and email, with what is needed for the day of drug test. I especially like that I can check in, and wait in my vehicle until I recieve a text stating that they're ready to see me. My appointment was at 3:15 checked in at 2:45 literally recieve a text like 5 mins later that they were ready. Checking in was easy, including the whole drug screen process. I do feel that there is a worker there who isn't exceptionally friendly, at first, but was friendly when all was done. Overall, 5 stars, would recommend."

"Stay away!!! Go to another location!! I was at the 120 Highland Center Drive STE 130B Columbia SC 29203 location on August 18, 2022 at 8am, l had an appointment and l was waiting in my car to go in. Well l saw a lot of people at the door so l went to the door, and one of the young ladies that work at the location was explaining that the computers were down.. l tried to tell the lady that l was checked in online and she got loud and started telling me that no one checked me in...and some other stuff l can not remember. Anyways, her tone was so rude and it caught me off guard..and l looked at her sternly. She says real loud, along the lines of, l don't know why this lady is rolling her eyes at me. I said because you are being rude. I told her l did nothing to you. I don't even understand what this is all about. I never have stuff like this happen to me. Long story short she apologized kind of...and l went back to my car to wait for the computers to come back online. I finally left because the computers were still off line. Bottom line the young lady hurt my feelings...and l was shocked that l was talked to badly by this person. First impression are everything. I am a professional woman trying to pay to get a service from a business. I did not deserve her hostility. I hope this is not the normal here. I hope she was just having a bad moment. There was another lady that was working in LabCorb and she was understanding and nice to me. I thank her. ALTHOUGH It does not matter to anyone how l feel, l will not be back."

"Absolute worst experience at 120 Highland center. Checked in at 815 for an 830 appointment via my phone. By 850 no call....I'm still waiting. So I decided to call. Receptionist informs me that they tried to call the number I had on file at 830 but they kept getting a busy signal. It was a number that I had 5 years ago that was previously in their system. Keep in mind I'm parked directly in front of the door. So no one could have stepped outside to say we are ready for you. Instead they chose to let me sit out there for 30 minutes. I hate worthless people. Never will I go back to that location again and never will I check in via phone."