South East Ace Inc.

"Love this place. Miss. Stephanie is Soo kind and very helpful. Mike Manuel is great as well. I also love getting helped by Jonah"

"Wonderful, knowledge service Will be back:) Thank you, Tirrell!"

"Seems to be under new management. Tall well dressed guy always walking around very confused. Offers to help customers but can’t even find a solution and demands help from other busy employees. Will continue my shopping here while steering clear of him. He makes shopping somewhat uncomfortable."

"Extremely poor customer service. Earlier this month I had purchased several quarts, and some gallons, of paint to be matched for touch up in my home. While I was working with the older man, he assured me that all matched would be correct- and that when I painted the walls it would match perfectly. I bring this up, as I told him I have had paint from this store incorrectly mixed in the past, and he assured me that would not occur again, as he claimed to know what he was doing. Obviously, he did not. I have spent several thousand dollars at this ACE Hardware over the past month or so, and needless to say I will never be back after the experience I had with the manager. When I called the store, I told them the issue and asked for the paint to be redone- she stated NO and that there was nothing they could do. She stated that I have to approve the paint prior to leaving the store, and even though when you look at it on the can it looks the same, it is not when you paint it... I tried to explain this to her, however, she stated they would not do anything to make THEIR mistake correct. Upon her stating this, I asked to speak with her manager or supervisor- she then stated "No hun, we are ending this conversation. I will not be giving out my managers information." EXCUSE ME? Your incompetent staff member has caused me to go in the hole several hundred dollars due to their inability to correctly match EVERY SINGLE PAINT CAN!!! If it was one can, I could understand. But no- YOU MESSED UP EVERY SINGLE CAN... In addition, I am not your "Hun" that is extremely rude and unprofessional. Upon her refusal to let me speak with her superior regarding the issue, I went to the SC Secretary of States website to locate the franchisees contact information so that I could promptly submit my claim to the BBB for assistance. In addition, a complaint to ACE Hardwares corporate office has been sent out. Own up your mistake and FIX YOUR MISTAKE! If you are a local looking for a good hardware store, I will say this store has some good products. I absolutely love my garden wagon I got from here. However, many items are cheap and made in china (very low quality, but also lower price so you get what you pay for. many are ACE Hardware brand). Capital Supply of Columbia is family owned and operated- much nicer staff who are very knowledgeable and MUCH lower prices."

"Very helpful and friendly staff. Picked up a few things and they were easy to find."