SERVPRO of Summerville 402 Old Trolley Road, Summerville, SC 29485

"If there could be a rating lower than 1 star, I would give this. The owner, Reggie, was incredibly rude. I called on Friday. He asked to know my address, as I'm not in Summerville and live an hour away from any water mediation company. I texted him the address, stating once he let me know if he could come to my address, I would happily send him pictures. I heard nothing back. I called him finally mid morning Monday. He waffled a bit about coming out. Said he wanted pictures. I said great, he needed to confirm he could come out. He said not unless I could guarantee we could pay him our insurance deductible. Okay, so rude mark 1. But I can let that one go, as I'm sure he's been bitten by folks not doing this. We continued to speak. I mentioned my insurance company had stated they (Serve Pro) would move the heavy furniture out of the way. He said possibly, hence the need for the pictures. I said okay, so if they can't move the furniture, I'd need to arrange for my insurance company to provide someone to do so. He snapped at me and got ugly stating I was making it too difficult and if I'd just send him the pictures like he'd asked me to, we could find out. I told him I had at no time been ugly to him nor did I expect him to be so to me. I needed to make sure everything was provided for. His response was that I needed to find someone else to do the work. Which is very fine with me. He was highly rude and I would recommend others avoid this company. I now have several more days wasted trying to find someone to repair water damage."

"Reggie and the team at ServoPRO Summerville are the best. Excellent customer service and they so what they say they will do. We do work for several restoration companies, but this is the company that we recommend to our customers. Keep up the good work!"

"I was in a bind in regards to my freezer going out. Reggie and his assistant came out and did a fantastic job with the removal and helping me out. I appreciate the quick job they did and within the day of the call being available. I would recommend them for the work."

"Servpro Of Summerville and his team member Rashad did a phenomenal job professionally cleaning my carpets and couch!! "The best part Reggie the owner came out on his day off and last minute to observe and give us an estimate within minutes of calling him". That same day he provided us with a filter and recommenations to follow to prevent further issues from the smoke. I recommend anybody in or out the area to use Servpro Summerville for restoration they are honest, have great prices, and willing to work with you quickly to get the job DONE RIGHT!!! Thank you, Servpro Of Summerville"

"Reggie and his team at Servpro are incredible!!! They did a clean up for us at my grandmothers house and I couldn't have found a better set of people to do the job. They took great care of us and went above and beyond. I would definitely recommend them!!!"