SERVPRO of The Dutch Fork
407 Chapin Road, Chapin, South Carolina, United States
About the SERVPRO of The Dutch Fork
SERVPRO of The Dutch Fork, located at 407 Chapin Road in Chapin, South Carolina, is a leading general contractor and laundry institution. Our team of certified professionals is equipped with advanced training and tools to clean and restore your home or business. As a locally owned business, we are dedicated to providing prompt and efficient service, 24/7. We understand the stress and disruption that fire or water damage can cause, and our goal is to minimize the impact on your life. SERVPRO is the #1 choice in cleanup and restoration, trusted by commercial and residential clients alike. Contact us for all your restoration needs.
Photos of SERVPRO of The Dutch Fork
407 Chapin Rd, Chapin, SC 29036, United States
Reviews of SERVPRO of The Dutch Fork
"After living in our home for 45 years, our home burned on December24, 2021. It was devastating to say the least. After the initial shock and not really believing it was true, our next dilemma was what to do and where do we start. Luckily Chris Cromer of Servpro of The Dutch Fork to the rescue. Helping guide us in rebuilding our home and our lives. Chris and his crew were amazing when they showed up in their green trucks and started the cleanup and packing of our belongings that were salvageable. Every step of the way we felt comfort in the caring manner that was shown to us.The cleaning of our belongings was as good as it could be. Very satisfied with Servpro of The Dutch Fork! I now have my “nest” and comfort back . This has been quite a journey but the road ahead is smoother than we could have ever imagined!!Thank you Chris, Monica and the whole Servpro crew!!!"
"We were put in an unfortunate situation with fire damage making our house unlivable. Julie, Monica and the entire Servpro team were extremely professional, helpful and very detail oriented to make the experience much better. They were open about the timeline we were facing, a detailed outline of what work needed to be done and provided consistent updates with explanations to help us get through the situation we had found ourselves in. I would highly recommend them if you want a professional and thorough job."
"Servpro of Dutch Fork did an outstanding job helping us through a water pipe break on Christmas Eve in 2022. Communication with us and our insurance company was A+++ and they helped guide us through the cleanup and restoration process. I strongly recommend this Servpro branch, we worked with Julie and she kept the ball rolling until completion. Julie, thank you for all your help! Tracy Schultz"
"Kitchen water damage from a leaky dishwasher created a terrible mess and ServPro was our best decision/choice to take care of the issue. They did a remarkable and professional job."
"Unbelievable. I see that these guys have great reviews so I hate to give a bad one, because I don't ever give a bad review unless it is warranted. We had a water leak that caused some damage to our basement and immediately called a plumber to repair (water was coming through the ceiling). We then called our insurance company who recommended that we call a restoration company, so we did. We had a previous issue that Servpro (not this location) helped us with in the past and had no issues whatsoever. They sent out two nice guys who accessed the situation, realized it wasn't much to clean but thought it would be a good idea to run a fan and humidifier in the bathroom that had the leak. while down there, we noticed that another pipe had a crack in it and had a slow drip. The plumber was coming back later that day to repair, but some reason they thought it needed a fan and humidifier in there (for a slow drip that was landing in a bucket). Not sure what this accomplished? They were supposed to come back the next day and pick up the equipment, except we found on the invoice that someone came to "monitor" the units instead, even though we never saw anyone. There was a bad storm on Friday and they claimed they didn't have any available techs to come get the units until Saturday morning. The only issue is, is that we were going out of town, so they had to come at 7:45 in the morning to get them, which they did. At this point, Servpro has spent a total of 45 minutes dropping off and picking up these units that should have been here for 1 day (now here 3 days). We asked for the quote to repair the damage downstairs and never received it. Since we were going to be out of town, we didn't have Servpro come back to clean up anything. We did it ourselves. We then find out that the damage wasn't worth making an insurance claim, so we had Servpro send us the bill directly and I could not believe that the bill was so over-inflated that is seemed like insurance fraud. They had a list of things that were supposedly performed, that definitely were not and tried charging us for them. Again, they were here for a total of 45 minutes on the 2 trips, yet they charged us for 4.5 hours plus 1.5 for another item (what?). They charged us $82 for spraying antimicrobial agents, but that never happened as we were with them the whole time, plus why would you spray around a bucket that is catching a drip? Then they charged us $208 for "clean floor heavy", that they didn't actually clean (we did). They charged us 1.5 hours for "content manipulation", but they didn't have to move anything at all. I called and spoke with someone about adjusting my bill since we were going to try and cancel the insurance claim and handle it ourself, but they said the owners wife would have to call me later. Instead, the owner himself, Chris Cromer gave me a call and seemed fairly professional at first, but when I started questioning his charges he seemed to get a little defensive. He was able to remove many of the charges (as they were never performed and FRAUDULENT!), however there was still a question as to how he can charge me 4.5 hours and 1.5 hours when they were there a total of 45 minutes between both visits, so I asked him to get that adjusted and his reply was "we charge the industry standard". So apparently the "industry standard" is to overinflate your labor hours by 500%. If this is legal, then it's no wonder we pay so much for insurance as insurance companies are paying these claims out blindly, which is what would have happened here if I hadn't gotten the bill. Today, 5-18-22 we received an email stating that we had an outstanding balance and have been avoiding phone calls, emails, and certified mail (which is all untrue) and that if the bill isn't paid within 5 days, they will get a judgement and place a lien on our property..... We literally got the final invoice a few days ago and they are already talking about placing liens? They seems awfully aggressive for a company that did everything the wrong way and I will never recommend this company to anyone."
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