lululemon,

279 King Street, Charleston, SC 29401

"The clothes at Lululemon are UNMATCHED. The lightweight fabric and outstanding quality of the clothing items will make you extremely happy when you try them on which made my experience! However, if you are a person of color I would highly reccomend going to Lululemon to get your sizing (because the clothes do run small) and then shopping online. I felt very uncomfortable by the associates, it seemed that out of a large quantity of employees that they had working on Black Friday, none of them were of color and this was of no surprise to me but has an underlying feeling of extreme discomfort. When shopping online, the diversity of the company is largely apparent and cannot be missed. With that being said, it sucks to feel like you can’t go in store without feeling as though you don’t belong as a woman of color (or anyone for that matter), but I will no longer be shopping at this location and will only shop online. The clothes are worth every penny though! I’m wearing my Lulu jacket everyday :)"

"This is the best lulu I have ever been to! The associates are so kind and helpful!! I came in on May 22nd and I don’t remember her name but a female sales associate was helping me near the dressing rooms. She suggested I try on the coveted align dress and I fell in love instantly!! Her product knowledge was incredible and she was so sweet."

"All the stuff in the store was really nice quality, I really enjoyed it. The decor in the store was very nice, I think it was pretty modern, but if that's your style, you would probably enjoy it. The employees are very kind, and seem to be in a genuinely good mood. I would say the prices are a bit high, but honestly for the amazing quality, I think that it's fine."

"Worst lululemon shopping experience ever. I wasn’t greeted upon entry nor did any of the employees interact or offer assistance. Two team members were standing at the folding table chatting so I managed to pull one of them away for a brief moment then she went back to chatting with her clip board. I left without making a need purchase for a pair of shorts. Sorry Lululemon, please do better."

"I have never had a worse interaction with a company. Bought $450 of merchandise. Did not try on one pair of shorts as I had an appointment. Store said that was fine and if they did not fit I could send them back to the store. They did not fit. Store would not take them back said and said I had to send Them back lululemon online. I did so after having to get a receipt from the store. This all took days to accomplish. Then I sent shorts in and they sent me a gift card. I made it clear I wanted a refund to my credit card. They say there is an exception and they can’t do it. All this after waiting for a “chat person” for 30 minutes on the phone. I can’t believe they have such poor customer service. N"