Quiet Storm Surf Shop

"I bought a pair of Costa sunglasses here. The owner Aaron helped me and he was great and I got a real good price on a great pair of shades!"

"The return policy is not great. I got my wife a dress and the sizing was way off compared to normal and they would not allow return or exchange for another size. Sales reps should tell you policy if they are going to be this strict on no returns or exchanges. Just another vacation spot that doesn’t care about repeat business."

"RUDEST customer service I have experienced in retail to date! Such a shame bc this was my favorite store on the island that I go to every year. Went to return two dresses that didn’t fit me (paid full price, both tags on, and I asked about return policy when purchasing 2 days prior) and the chick (wish I asked for her name so I could add that here and everywhere else, she was brunette with braids) looked at me in disgust and had the audacity to say “umm these are really wrinkled” “did you wear this??? It smells like perfume” - even after I stated they had been in the bag in my car for 2 days and that no, I didn’t wear them. I can’t even really put into words just how rude she was. Let’s just say I wouldn’t have her working there if I were the owner. SO RUDE."

"Easily my favorite surf shop! They always have a wide selection of brands, colors, styles, etc and the employees are helpful, while still giving you space to shop. I always stop here at least once during my trip to HHI (this year I stopped three times) and always have been happy with my purchase(s). Can't wait to go back again in 2021."

"Have been coming to this place for years - despite the standard surf shop markups - and spending a pretty penny for gear for my crew. However, that run stops tonight after a store clerk shut my family out several minutes before scheduled store close. All we needed was 1 pair of board shorts and knew the exact size - just asked to buy them. The chump clerk said "no, I've been here since open today and the store is closed - come back at 10 tomorrow" as he shut the door in our face with an annoyed look. My grandfather owned a bicycle shop and taught us all what customer service is about - and the lifetime value of a customer. The owner of Quiet Storm in Hilton Head needs to vet their staff before they drive him/her out of business. It's only a matter of time before competition arrives - and kicks these guys square in their tail. As we're walking back to the car, my 9yr old looks up at me and says "he signed up for that job and knew what the hours were. If you're going to work, you should work"... It looks like the shop has been expanding at this location - and may have grown too quickly as they clearly can't handle their customers during normal business hours. Completely disappointed tonight. Good luck."