Panera Bread,

1811 East Main Street, Spartanburg, SC 29307

"We wanted to stop by and just grab a quick breakfast. We used the drive thru, and it took us 15 minutes waiting in line to order. When we ordered our food the cashier was unfriendly, and rushed our order. We got to the window and waited an additional 5 minutes before anyone said hello to us. All we ordered was two bagels, and a coffee. The coffee was luke warm, and was absolutely awful. We do understand that everyone is short staffed right now and they do try there best but the wait time, and being unkind is just awful."

"Water was cold and salad leaves was old and some not fresh. Lady was very annoyed by me asking to ask about my tea…"

"Don’t buy the “order ahead and skip the line” pitch. I just waited 40min for an online order while I stood and watched everyone who walked in and ordered at the counter get served first. After I received my order, I had to run because I was late from the wait. When I opened my caprese chicken sandwich later, I found there was no chicken. Called the restaurant (it was after 1pm by this point) and asked if I could be credited or something. The associate told me to call back in an hour because the manager was busy. I said I can’t call in an hour because I have to work and asked when I might catch the manager by phone this evening. I was told “whenever”… just not right now. Got it. The associate was polite, but couldn’t really help me. The food used to be a lot tastier and not as pricey, but lately the overall quality is lower and the prices higher. It’s not the worst, but it’s strongly mediocre. (I haven’t had this kind of experience at the Westside location, so maybe give that one a try if you’re in a Panera mood.)"

"Have been a customer at Panera for years, never had a bad experience until today. I know everyone makes mistakes but this made me very disappointed. I ordered a chipotle avocado melt and there was no avocado on my sandwich. My boyfriend ordered the pepperoni mozzarella melt and there was no mozzarella. We were suppose to get 2 bags of chips and 2 baguettes, didn’t receive any. Very disappointed, too many mistakes for one order. Paying $40.72 for this was a mistake today."