Pet Supermarket

"Great selection of pet food and treats and for the cat lovers they have that covered. It's a 30 minute drive for us but well worth it .We'll be going back a couple times a month"

"Update: Today my husband and I went back. My husband noticed upon arrival that there was a sign today that display all sales are final on clearance items, which is great. We spoke with the manager, Jackie, who was very pleasant and agreed that the items were incorrect that were in the box. She opened the other clearance box and matched up the pieces and swapped our two incorrect pieces. Overall, while the experience didn’t turn out great the manager took her time to make it right and we would go back. I purchased a ferret cage on today, Friday, December 1st, 2023 that was on clearance. I had excellent customer service during my visit by the way. I got home and was assembling the cage and we had two duplicate pieces that connected to the base. Basically two females and was unable to insert the pieces. I immediately contacted the store and explained and was told to bring it back and if they couldn’t figure out anything they would exchange or issue a refund by an associate. Keep in mind it probably hadn’t been an hour that had passed. We arrived at the store, I demonstrated and an associate tried to assemble as well and the issue was confirmed. She stated, “it looks like the manufacturer screwed you”. Also, she apologized and said that all sales are final and when I reiterated what the associate stated, she said she was sorry but that was incorrect and she was just an associate. She did tell us that we could come back tomorrow and speak to the manager and see what she is willing to do. The associates were again very kind but that was extremely poor business practice. I will follow up tomorrow with what occurs."

"I have a business complaint about about poor business practice of this company. I purchased a Beta Filye5 volcano from this store online 6 days ago. I attempted to return the product and the clerk said they can only issue a store credit. My concern is that I provided my original receipt and the clerk and manager are not honoring their return policy. I am going to file a complaint with the BBB and the Chamber of Commerce. We will never buy another from this company again. The items were for science projects. Your customer service number is automated message. Your company did not respond to my email requesting a refund and the invoice was attached. You all demonstrate awful business ethics."