CVS

"Beyond disappointed with customer service from manager. After sitting on hold for 15+ minutes, manager was short, would not (problem was solvable) help with my dilemma, then proceeded to hang up on me- no courtesy, nothing."

"This is the most hateful unprofessional CVS pharmacy I’ve come across! I will not be back and I have changed to a different location. I repeatedly have received terrible service. Not told when there are issues with my RXs, lost RXs , laughing about patients and discussing patients and their medical issues where the public can hear them. A man working in the pharmacy at the register told a person picking up medication for his wife prescribed by her OBSTETRICIAN that the medication would “kill the baby” and he wouldn’t take it. How professional is that? I will never go back in this location."

"I recently had a horrible experience at the pharmacy. The computer tried to fill my meds five days early, which put a hold on it for an extra two days. I sent my uncle to pick up my meds because I had to work an hr before the pharmacy opened. When they opened at 8, I called to ask them to start filling out the script. My uncle walked inside to wait on it. As I was on the phone with one of the staff, the woman ignored me to ask someone on the other end of the phone what they were there for. I then hear the woman on the phone say, "I'm already on the phone with her now," with a horrible attitude. After the phone call ended, the woman I spoke to on the phone started running her mouth about me. She and another staff member openly joked about placing a hold on my medication. Mind you, these meds are a narcotic that I HAVE to have. Running out can cause withdrawal symptoms and make me very sick. These horrible employees had the nerve to LAUGH about making me sick. Gross behavior. Out of all the staff, there was only one pharmacy team member who wasn't rude, hateful, or disrespectful to my uncle. Her name was Brittany, and I greatly appreciate her professionalism. The head pharmacist was just as bad as the rest of the staff. He was playing loud music on Spotify and joking around with the rude staff while not filling prescriptions. You could tell Stuart really wanted to fit in with his staff more than he wanted to do his job or have the staff do theirs. A lady called, and they kept ignoring her, so she tried calling in on the prescriber line. Apparently, she called enough times that they had memorized her number. When they saw it was her calling the prescriber line, someone said, "She's calling on the doctor line this time." The staff member was then told,"just dump her to voicemail," they didn't even care if the reason she kept calling was because she really needed their help. So after all this, they had my uncle sitting there for 45 mins. I called and pressed prompts for the automated service, and it told me the meds were ready. They had been ready for well over 25 minutes, but the staff felt the need to waste someone's time simply for showing up to wait on my medicine at 8 o'clock when they opened. I called corporate and was told they'd handle it right away and have someone contact me within 24 to 48 hours. I mentioned that the pharmacy leader was one of the people causing issues. Low and behold, who calls me but Stuart one of the issues causing staff leaders. He said he was soooo sorry and would handle it. I explained that I saw a video of him horsing around with his staff. I told him I understood he wanted to fit in with his staff, but keeping his job and actually doing it should be more important. Of course, nothing was done about it because Stuart was also part of the problem. Any pharmacy staff that thinks putting patients' meds on hold is funny or would even joke about something like that should be fired and barred from working with medications and patients. I will never use CVS pharmacy again after this. I had issues with the richland Avenue CVS at one point and thought I fixed the problem by switching to the Whiskey Road CVS, but I was wrong. Even on past pickups, they will ignore their customers to talk about ordering French toast sticks from Sonic. Instead of eating breakfast before work so they can do their jobs, they hinder people from getting their meds so they can order themselves breakfast. Sickening. I've only had good experiences with 2 pharmacy staff members. Brittany and another girl who was younger and short with red hair. I didn't catch her name. Do better CVS pharmacy. Smh. I'll never go back."

"Terrible service. I’ve waited almost 13 minutes for the pharmacy to answer no answer then I hung up. Waited another seven minutes no answer called the store. Asked for the manager I get a person named Jesse. That’s the store manager no resolution just keep saying I can transfer you to the back to the pharmacy I said, would you like to bet they do not answer within two minutes or you’re fired or you resign ? So he hangs up on me this store is a joke.. I think the manager should be terminated at once. How can a representative that’s in the pharmacy not pick the phone up for damn near 13 minutes and then another seven minutes on a second call. ???? store manager, Jesse very rude and arrogant to hang up on a customer because he has no resolution to the issue does not care. I will now forward this complaint to corporate."

"Go elsewhere ! I went to CVS at 5:45PM to pick up 2 RX, and was told I had not called them in and I would have to come back tomorrow bc they close at 6pm. I did call them in and had a text confirmation showing so. I asked for the Pharmacy Manager and kindly explained to her I needed this medicine. She replied “everyone has issues and needs something, and she didn’t have time to refill them until tomorrow”. Yet, I called them in 2 days ago! Worst customer service I’ve ever had in the 25 years I’ve been a customer at CVS. She didn’t care about me or my medical needs whatsoever. She didn’t care that it was THEIR SYSTEM that had the issue. I had proof I called this Rx in two days ago and they simply dropped the ball. No wonder they have a 2 star rating. Truthfully, they don’t even deserve a 1 star ⭐️"