The Home Depot

"Still unresolved...02/15/24 TL:DR | Take your money & business somewhere else. On June 7th, 2023, we signed a contract and paid Home Depot to perform a cabinet install at our house. It is now November 27th and the job is still not even remotely complete. They will not answer their phones, return messages, or attempt to resolve the issue at all. ----------- After someone came to our house to estimate the job we were comfortable with the idea of overpaying on some of the other estimates we had received from local installers due to Home Depot being a more reputable company that also had a good warranty. After signing the contract, almost a full month went by when at 7am one morning, we received a phone call from Home Depot asking us to confirm our order. My wife and I were shocked that after already waiting a full month, they had not even ordered the parts yet. Either way, they said they had until 9/18/24 to finish the job, so we weren't concerned. August finally arrived (remember we ordered this in June) and we were notified that the materials arrived but that Home Depot was struggling to find someone to do the install, which according to the Home Depot Installs scheduling person had been a problem in our area for months but since they're never sure when the parts will come in, they have to wait until they arrive to begin scheduling. Finally, in September, close to the completion date, a subcontractor finally arrived to start the install and immediately discovered that the original design was wrong and due to the error, some of the critical structure parts were not cut correctly. They would not be able to finish the install without repairing the design and then reordering new custom parts. The ETA on the new parts was - another 60 days... My wife and I now frustrated at the waiting decided we could wait a little longer if the job is completed correctly. 2 more months would go by where repeatedly, I was ignored when asking for updates. I phoned, texted, left voicemails and even started emailing because I received -0 updates. Just silence. Eventually, I was notified that my parts had arrived and that they were now back to trying to schedule an installer. The installer finally arrived in November (now 2 months past the original due date) and guess what - the parts wrong... There was a lot of blame game to go around, but outside of just taping, glueing, cutting, and rigging, they couldn't complete the job. The original designer at Home Depot FINALLY answered their phone, blamed everyone else, and then said that they would order the parts and we would just have to wait again. My wife and I declined. I left more voicemails, emails, phonecalls, etc. and finally someone called me saying that they were going to solve it all in 1 day and send someone out there to cut/rig the cabinets so it's all good. We again declined. I explained this job was $8600 dollars and if takes 6 months and 2 wrong orders to just come in and start cutting things off to make things right, then I was owed some sort of compensation. As of today, I have not heard back from anyone. I finally called corporate / customer care as Home Depot will not return any communication and the job is still not finished. My wife and I for Christmas are going to hang blankets on the failed project so it's not in our pictures. ----------------------- 12/5/23 - Update Last week, I contacted Customer Care (Corporate) and opened a ticket. They agreed that it should not have taken 6 months and that they would assist in resolving it. They said I would get a call back in 3 days with an update on the case. I never got a call back (typical) and finally called them yesterday for an update. I was told the case had been closed and that I (the customer) should just call the installer to come out and just cut the parts as needed and that at this point it was on me to have it all resolved."

"A carpenter by trade. I often purchase materials of all kinds from home depot in Summerville South Carolina. I've never had a problem that I can speak of, until now. At one of my many trips to Homedepot i walked out to my truck with Materials and was able to see a big dent in the top of my truck over the passengers door. I called and spoke with the manager saying i have all the receipts so they would have all the days and times I had been there during the week, and would be able to see who damaged my truck, She said she would give my name and number to the man who is over security. 1 Week goes by, so I called and spoke to another manager, he said I'd need to file a report with Summerville Police. I drove to Summerville, sc to make a report, officer is asking did I see someone damage my truck? I replied no, I had no idea when it happened, but the only time I've left my truck alone is at the Home depot in summerville sc. And that Homedepot would have Video and they would be able to see who damaged my truck. Officer tells me I would have to call my insurance company and make a claim. I then told the officer i didnt have full coverage on my truck, he then repeated himself again.. so I said there's nothing your willing to do, he repeated himself again.. buyer be ware, sad to say this but Home depot or the police department have No willingness to bring justice to the consumer, you are on your own."

"I have ordered from Home Depot several times online and used the pick up service. My items were always ready for me when I arrived and always had help from the staff to load my car. Very pleased with the quality of the products I ordered and the helpful, professionalism, promptness and friendliness of the staff."

"This place is so ghetto lately. There’s somebody in the parking lot doing vandalism to people cars, For whatever reason this place has to not let people to this to peoples property . They are Sticking Sticker in your car window. Don’t let nobody catch you doing this to their property. I come here a lot inside when you need help you always see the associate running away ."

"My husband loves going to home Depot. Tonight he feels like he got the deal of the year. They had some storage boxes that were a great deal and he got 10 of them! So he was very excited about that. We love just walking up and down the aisles to see what they have and at Christmas it's more exciting. I went to home Depot today because my husband saw some mums that were beautiful. I went back and they really are beautiful. They have them as small or as large as you would like starting from about $6 going up to about $30 a container. They are gorgeous and they have four different colors I bought three different colors but they also had a purple mum."