Pottery Barn

"My husband and I have bought many items from the Pottery Barn store located in the Haywood mall. Some of those items were bought online and then shipped to the Haywood store. Every encounter we have had with the staff has been unpleasant. Isaac is the exception. He has been great, but if he isn’t there then I would not bother. If you are looking for kind and helpful workers, look elsewhere. They are pretentious and act as if the customer is a burden. We will not be buying anything else from the Greenville Pottery Barn."

"We have purchased multiple pieces from other Pottery Barns and have never had as much miscommunication and poor quality as we have experienced with the Greenville Pottery Barn. We placed a large order with this company. Of course we must pay up front for ALL of the items, whether we have received them or not. They do not credit returns like most other retailers. There is a waiting period before they will issue a credit. Further the staff that we are dealing with have not been helpful with design changes and have snubbed us. We are disappointed because our last experience was terrific. There are other furniture retailers who would be happy to have your business. Think before you shop here."

"Nice to see this is still in the mall. It would be great if they had the space to show more products, but they are limited. Still nice that they have a footprint here. I did here that they may be moving out..... If they do, I hope they stay close to Haywood Mall."

"I hate to give a bad review; however, I think it's important for people to be aware of the issue I have with Pottery Barn. We bought a nice bed frame back in 2019 and had it delivered and set up by Pottery Barn. I am now in the process of moving and needed to take the bed apart to move it. The Pottery Barn installers put the screws in so tight with their drills that 19 of the screw heads broke off. I contacted PB hoping they would offer some assistance, but they refused because of how long it's been since purchase. I completely understand that, but this is big deal that we couldn't have known about until time to move the bed. I had to wiggle the bed slats off the screws and will now have to put wood filler in those holes. However, I still can't get the screws out, I've tried pliers and vice grips to turn the screws and they will not budge. I tried to pull one out as you would a nail and it simply broke off in the side rail. Now I am stuck with a very expensive bed that I can't use. I'm not sure what to do at this point, but hopefully others and learn from our experience."

"Beautiful store filled with gorgeous, high quality home furnishings. Excellent customer service!"