Bassett Furniture

"With Lecy Campbell's assistance we found the perfect sectional for our space. She is a great listener and knows the product line which made the process much easier. We are thrilled with the high quality pieces we purchased."

"I went in to find a sectional that would be comfortable, stand up to the wear and tear of pets, and fit in with the Mid- Century styles that I like. Lecy Campbell at the Knoxville store was a tremendous help in finding the right sofa and I would highly recommend her services."

"Lecy Campbell at the Knoxville store was great. My boyfriend and I went in to choose furniture for his new condo and she was able to hook us up immediately with the right solution for the space. I would highly recommend this store and asking for Lecy by name."

"Very disappointed at the lack of customer service. They call them designers when they should just call them sales people. Purchased $8000 in bedroom set and was advised it would take 6 to 7 weeks. Called after 8 weeks and was told it was in the shipping process call back it 2 weeks. Why??? the sales people do not follow up on their orders they expect the customer to as they already have your money and their on to the next victim. After following up with sales person several times we finally went back 11 weeks later to the store and talked to the manager and was told one of the dressers had changes their skew number and was order never completed. They have a no refund policy and nothing we could do. Manager agreed to have the other pieces delivered and when the last piece came in they would deliver it. Three weeks later they delivered the remaining dresser. We were also told that our furniture was made in Hickory North Carolina but there is a big sticker on the back of it made in Viet Nam. They also use a 3rd party delivery company, one was on his phone talking to someone the whole time and thru away the center leg for the dresser and luckily wife noticed it was not installed and caught them before pulling away and they found it in the pile of trash in the back of the truck. We would Not Recommend Bassett for any of your furniture needs.. Don't just walk away!! RUN....."

"When furnishing our lake house, I took my ideas & met with the designer Elena. She helped me pick out beautiful furniture that created the look I was after, made sure I ordered correct sizes based on who would be using it most, & assured me storage would be no issue since we weren’t exactly sure of timeline to build completion. Now everything is delivered and it’s just perfect. Love the furniture and quality. Thank you!"