Shipleys Furniture Showcase & Interior Design

"I have been trying to get a credit that I have had since the store was in Easley. I have called, gone to the store, emailed, sent photos at request of Shipleys. Facts: I bought an Italian leather sofa and love seat set. At the same time, I bought a small round side table. I have no complaint about the quality of any furniture I have purchased at the store. The love seat was just too big for the room. Mr. Shipley said he would have to come to our home and check to make sure there was no damage to the love seat before he would accept it back and give us a 1,500.00 credit. The full price was 3,200.00. He said if we paid cash for the initial purchase, he would not charge sales tax. I went to the bank and got 3200.00. He told us he had once lived in our subdivision, 3 houses up from us on the right. He brought 2 delivery guys and a truck. He inspected the love seat and they took the love seat with them, charging us a 75,00 fee for the pick up plus we gave each deliver man an extra 20.00. He also brought us a replacement plug for the sofa and we paid 75.00 for it. Our new puppy had chewed it in two. I have been more than patient. When I went to use my credit at the Easley Store, I was told they had moved the store to Seneca. I called the Seneca store and was told I would need to speak to David (I think this was his name.) I spoke with a female, and I have sent photos of the sofa, at her request, on two different occasions. I was assured this would be taken care of. I have not heard back from anyone. This is getting ridiculous. I am in the process of getting this escalated to BBB/attorney simply because I cannot get a response. I would like to say that the initial salesperson (an older gentleman) was a very sweet person. His wife was ill at the time and we prayed for her together. Please, I warn you, do not get a credit for anything. It is doubtful you will ever see your money again. The photo attached is the sofa. It is beautiful and very well made but it is VERY UNCOMFORTABLE. It has been used no more than 15 times and that was by visitors to our home. If anyone knows his I could get this resolved, please let me know."

"It has been over a year since i called Shipleys about repairing my reclining loveseat. They came to my house twice and said they would have to order parts. The last time they came was about six months ago(only after numerous calls ,texts and trips to the store). Now they will not return my calls and texts. I can only assume that after over a year that they do not intend on ever repairing my loveseat. I gave them one star because i can't give them zero star."

"unique and eclectic selection of quality furniture and accessories, knowledgeable and helpful sales staff, excellent service and our custom sectional and Murphy bed ordered was delivered exactly when we wanted it - outstanding service and quality! we'll be back"

"While we were initially impressed with how Shipley’s delivered our furniture so quickly, I am now disappointed as we spent over $3000 and after letting Shipley’s know the sectional sofa fabric is pilling terribly, they have not returned calls nor offered any assistance. Granted, I should have contacted the company more quickly as the fabric showed wear quickly. However, for the price paid I would have thought it would have had a good warranty. A person from Shipley’s came to our home and confirmed there was an issue and after several unanswered calls, I’ve realized they have no intentions of assisting. I’ll not be a future customer nor will I recommend them to others."

"Remember the commercials where auto dealers in the smaller towns offer better prices and service. Shipleys is truly a well priced furniture store with outstanding customer service and design assistance (Thank you Kent)! Always great to support a local store with long standing employees vs the big box. Could not be more satisfied with our purchases."