Ulta Beauty,

702 Cross Hill Rd Suite 300C, Columbia, SC 29205, United States

"I am not usually the type of person to complain at all- but I am extremely frustrated right now by the experience I had at your Salon yesterday . I have been seeing Emily for months now, she is wonderful but I wanted to explore another option and I specifically booked with Samantha so I could experience an “elite stylist”. Upon arrival, Samantha was getting her hair done by the salon manager and not ready for our appointment. My first question is- why was this being done during work hours? I sat down, waiting for her hair to be all curled and she then proceeded to pawn me off to ….Emily so that she could finish getting her hair curled. Emily had another client coming in, and started my hair as a favor to Samantha and even after she completed my roots, Samantha still did not come get me- she went to get another client and continued working on her then simply clocked out, and left for the day at 4:25. My appointment was at 3:15….she didn’t even take me or speak to me at all. She clearly double booked herself which is a huge issue in my book, and makes herself look unprofessional and unprepared. And it was unfair for Emily to now have two clients to take care of , and Emily wasn’t even able to finish my service due to another client coming in . All of this is because Samantha pawned me off I will no longer be getting my hair done at this location. I feel completely dismissed and overlooked. The customer service was just horrible yesterday . And the fact that the Salon Manager was here, and actively participating in this behavior is ridiculous and shows that they do not take their job seriously whatsoever."

"I just left this Ulta and from reading the reviews I can say how I felt was very valid. The vibe was weird. I asked a lady with purple hair where something was and she seemed super irritated that I asked and passed me off to someone else. Mind you, the other lady knew where the product was. It just seemed like I inconvenienced the lady with purple hair and then I could hear her talking about me approaching her. Ma’am, that’s your job! Anyway, if you go here and feel that the vibe is off just know it’s not only you that feels this! Toodles!"

"I was looking at some Clinique and was offered assistance by a very helpful woman and then made my selection. I had my 5-year old granddaughter with me so we browsed the store and then made our way to check out. Dream (the cashier according to my receipt) silently handed me my bag and I accepted it silently. She then says, “You’re welcome!” As I turned to leave. I looked at her and said, “You are the one who is supposed to say thank you.” Raising her voice, she snidely says, “What am I supposed to thank YOU for?” I said, “For a sale so that you have a job.” I started to leave and she yells, “YOU’RE WELCOME!” Had I not had a small child with me I may have informed her of her lack of training but clearly someone needs to speak to her about cashier etiquette. Having worked in retail for many years, I know this is not how it’s done."

"Nice Ulta location right next to Whole Foods. They had exactly what my wife wanted and the staff was nice."