PNC Bank

"Went to this location on 11/17/23 to cash a check from a client that was written on a PNC Bank check but had already bounced once when submitted through my bank. Discovered this PNC location was a "finance center" only and that no traditional banking could be done. The CSR stated I had to go to the Calhoun Street location in order to cash the check. I asked the person if they could at least verify that there were sufficient funds on hand in the client's PNC Bank account before traveling to downtown Charleston to cash the check. The CSR stated that it's against PNC Bank policy to reveal if there are sufficient funds to cover the check. In summary, a very negative customer service experience. I do not recommend banking with PNC Bank."

"I used to love PNC and have banked with them for many years. Those days are over. The new PNC is closing branches like crazy. I no longer have an actual bank in my town nor do I have a full service atm. I have to drive 30 miles to get to a real live bank and and a full service atm. Going to have to switch banks."

"Customer service has been awful since the start of Covid. PNC has decided to shift towards being an online bank but is apparently holding onto branch locations, rendering them useless. They don't take check deposits inside, even when too large to do on mobile app. The one time I need to open a new account, both bankers were not present during normal business hours. PNC...if you keep the branches open, commit to doing it well. If not, shut them down. As for the new account I needed to open, you lost it to a competitor."

"This location doesn’t offer deposits inside. You have to wait outside to deposit cash. On top of that the atm doesn’t work and spits out almost all of your money. You’ll end up spending 20-30 minutes trying to use it. Which i find extremely unsafe. I showed up today to try and deposit some cash again and the atm was just completely shut off with someone working on it who rudely flagging me away without even letting me know if I could wait to use it. Will be moving to a different bank after being with the company for many years. Zero care for customers anymore."

"Pleasant business banking with pleasant customer service. Small bank w small, quiet atmosphere. Service can be a tad sluggish, as they feel no pressure, but there is never a wait. I like it here!"