Bank of America (with Drive-thru ATM)

"I don’t usually review banks, but only at this location did one of the tellers give me some passive aggressive attitude. I only went there to make a simple deposit, but the teller made it seem like it was so much work. By the way, there were no other customers in line, so they weren’t busy at all. I forgot her name, but her job can’t be that difficult just to deposit a check into an account. There are some really lazy people in the world, and this woman looked like she was in her late 40s."

"I visited this branch today to open a savings account. Mr.Philip was very friendly and did explain everything to me. I was so lucky that he was the one who assisted me. I ended up opening both checking and saving accounts. Extremely positive experience ♥️"

"Bank hours states lobby open till 4pm on a Thursday. Arrived here at 3.30pm to find no one here, shutters closed. Absolute pain as needed to deposit cash today for work."

"I don’t understand how a bank can operate two days a week in a city where most people do not have transportation out of the city. Not being able to cash my paycheck and pay my bills is crippling in the middle of a pandemic. Consider what your purpose is as a bank and why having more than 14 hours of availability is crucial to people’s finances. I’m struggling to manage my banking business when your location is never open and the ATM always seems to be out of order. Do better. I know I don’t pay these high fees for this kind of service."

"On July 15th 2016 at 3:50pm, my girlfriend, and I came to this branch to close her account. She first stood in line for 20 minutes only to be told by the ONE TELLER (with 10+ people in line) that she needed to have a seat and someone would be right with her. A woman walked in sat down in the same red chairs as us and within 5 minutes was greeted, and whisked to the back. Another 40 minutes elapsed before someone even made eye contact with us and mouthed "I'll be right with you.", another 15 minutes went by before my girlfriend was allowed to close her account. I understand the bank really doesn't want to hurry to have someone withdraw their money and close their account, but this type of customer service (/s) is not uncommon for Bank of America. Having banked with them myself from 2005-2009 I dealt with such fun as: Depositing 1,000 dollars in cash (instant deposit) only to go and try to withdraw money from an ATM later and be told no funds were available. Or trying to get a temporary bank card because their machine ate mine on three different occasions, and waiting over an hour each time. Or switching the times of when transactions were/or cleared to allow for overdraft fees, and charging three overdraft fees within an hour. My advice is to anyone thinking of using Bank of America is to go to a local federal credit union."