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Verizon
21882 Towne Center Drive, Watertown, New York, United States
About the Verizon
Verizon is a leading telecommunications company located at 21882 Towne Center Drive in Watertown, New York. This store offers a wide range of products and services, including cell phones, tablets, accessories, and wireless plans. With a reputation for excellent customer service and innovative technology, Verizon is a popular choice for those looking to stay connected in today's digital world. Visit their store to explore the latest devices and find the perfect solution for your communication needs.
Photos of Verizon
Town Center, 21882 Towne Center Dr Rte 3, Watertown, NY 13601, United States
Opening hours of Verizon
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 19:00
Saturday:
09:00 - 19:00
Sunday:
10:00 - 17:00
Reviews of Verizon
"We were in to get a new phone's screen protector applied. Nice employees, we were brought over pretty much right when we arrived. The guy started the process when another customer walked in. He helped the new person for a little bit and then came back and finished up with our phone."
"Melissa exemplified what customer service is all about!! She was very patient, kind, helpful, and very knowledgeable!! She deserves a pay raise and/or promotion, if Verizon listens to what’s best for their customers and their business!! She helped my father with a very difficult and frustrating situation with his phone. I couldn’t have asked for a more knowledgeable and helpful representative at Verizon! She made me want to be a Verizon customer, as long as they’re all like Melissa, or at least they strive to be like her! She is one of a kind! Thank you Melissa for all of your help and patience!!"
"This past February I walked in to take advantage of a free phone with eligible trade-in promotional deal. Everything went very smooth with the associate Melissa that worked with me & was very helpful. Once I received the new phone thru the mail, I brought it with me to the store to assist with the setup. Again, a smooth experience with Melissa & I gave them the old phone to send back & she said I was all set. Fast forward to September, I have zero trade in credits on the account. I went to talk to them & George, the assistant store manager, informed me they denied the promotion! I believe they cited that the old phone wasn't received at first, which was zero fault of my own as they had the phone. I was told they'd look into it & I'd be contacted with a resolution. Fast forward to October, still no credits & received no communication. Back to the store I went. The associate Elizabeth worked with me this time. She was a breath of fresh air compared to my last visit. I explained what was going on & she seemed to have a solution for the issue right there & then. I gave her the info she asked for & eventually was out the door again to await communication on a reversal decision of my denied promotion. Fast forward to November, another payment into the new phone made. No credits on the account, no communication. Back to the store a 5th time overall, maybe more, I lost track eventually. My turn in line comes up. An associate talks with me for a bit. They have now cited that I was outside of the promotional period, which was completely untrue. The associate talks to Elizabeth and informs me that she will be right over to clear things up. We wait for her to finish with another customer. She comes over & genuinely is apologetic for what's been going on & the lack of communications & explained the issue. She had another resolution on the spot & put it thru & gave me her personal work number. She assured me she would contact me with a new reversal decision in a few days. A couple days go by & I actually get a text from Elizabeth. She said the decision was reversed & credits are applied to the account to acknowledge the promotional deal! We check the account & sure enough, everything looks good! So after a 10-month ordeal, everything gets resolved. Should it be that way? - NO. Major shout-out to Elizabeth on being a Rockstar for me in the end though. It wasn't even her sale to begin with, and she was the only associate to actually communicate with me what was going on & sent a personal text. That persistence is always much appreciated customer service. Overall though, the experience was a nightmare & stressful. I hope they know now what should be done sooner when this situation happens."
"Another shady Verizon store. Told us our bill would go up $5 with the new phone. Proceeded to add a new line without our permission or telling us which actually increased our bill by over $100. It was so messed up customer service took an hour to try to fix it over the phone. When they finally fixed it we were supposed to return our old phone to the store and everything they added that didn’t belong was supposed to fall off but of course “they couldn’t do that” So here I am calling customer service again because the store can’t do anything (they did it to begin with) and if customer service can’t fix it I will be canceling my account finally. Over $600 in activation fees, accessory charges, my bill and not to mention the $50 charge for an iPhone box to be opened even though THEY BROUGHT IT OUT OPEN and they still can’t help us. UNBELIEVABLE that you can’t get help at an actual store!"
"Have not been in the store in a while. The new setup is terrible. I walked in and stood there. There was no check in to.know who was next. Not a soul said hello, one second we will be with you, or can I help you! In fact no one even looked at me standing there. I get maybe they were helping other people but an acknowledgment that someone walked into a place of business would be nice. All I was trying to do was give the phone back as part of a trade in. After standing there for about 10 mins unacknowledged we walked out."
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