PNC Bank

100 Calhoun Street, Charleston, SC 29401

"Went to this PNC Bank location on 11/17/23 to cash a check from a client that was written on a PNC Bank checking account. The check had already bounced once when submitted through my bank. The PNC Bank CSR rep at the front door stated that in order to cash the check I would have to pay a 2% fee because I don't have a PNC account. I appealed to a Manager who stated the same thing and said this is a common business practice for banks in Charleston. I agreed to pay the fee and was directed to the teller, LeAnn, and subsequently presented the check and two forms of government issued ID. LeAnn checked the PNC account and stated that the check maker (her words) hadn't "uploaded the check for payment" when it was originally written on 10/10/23 so she couldn't cash it. I asked if the check had a bank routing number, checking account number and check number and LeAnn stated it did; she then restated that the check maker hadn't "uploaded the check for payment". I stated this made no sense. I then asked if the PNC account had sufficient funds to make the payment. LeAnn stated that it is PNC Bank policy to not reveal if there are sufficient funds. I then stated that that i am presenting a valid check with all required data embossed on it and presenting two forms of ID, yet PNC Bank is withholding payment because the check maker has essentially failed to do some type of internal authentication for payment. LeAnn stated I would have to get another check from the check maker. I stated this, too, makes no sense since the check maker could once again fail to do whatever magic that needs to happen behind the scenes to make the check authorized for payment by PNC Bank. I left without being able to cash the check. In summary, I don't recommend banking with PNC Bank due to their convoluted business practices. To prevent a recurrence, we will simply no longer accept any check written on a PNC Bank account."

"I came into PNC today to try to secure a loan for a car, and although I didn't get a loan, Erica was extremely friendly and helpful and went the extra mile to assist me. I've had a really rough couple of weeks and I came into the bank fairly irritable but Erica took it in stride and helped calm me down. I didn't leave with a loan, but I left feeling appreciated, and that's ultimately what I needed most at the time."

"I've never had a problem with any of the PNC branches, until today. I think when one of your customers -that has 2 accounts with you, and has just done a transaction with you - asks you where the bathroom is, you should let them use your restroom, instead of telling them,"we don't have a public restroom.""

"The older lack lady in the front is super rude she always in a bad mood. I live in James island so every time I had a check to deposit will go to the pnc bank downtown. She was always so rude in a bad mood and not helpefyll at all so I decided to close my account with them, didn't want to deal with her every time."