Carolina Ace 6520 State Park Road, Travelers Rest, SC 29690

"Bill is a wonderful asset to this store. He is always on point! No matter what I come in for (half the time, I don't even know what I really need) he always helps me figure the problem out and points me in the right direction. Good customer service seems to be a thing of the past but Bill goes above and beyond and I appreciate it. I will continue to shop here due to the help I've received from Bill. I appreciate you Mr. Bill!!"

"Travelers Rest Ace hardware is really nice. Everything's right where it needs to be and neatly put away. It's easy to find things too. The only problem I have with Ace hardware is the damn prices."

"Arrived to the store at 7:55 pm due to an emergency bathroom issue. Before I can even get out of the car, was told by the manager that they close at 8pm. I think that’s terrible customer service. I got back in my car and drove to Lowe’s. So much for the “neighborhood hardware store” mantra. Terrible customer service. Won’t be spending a dime here. I’ll drive the extra 20 minutes. Will also not recommend this place to friends and family."

"All the employees I have dealt with are very nice and helpful. Bill is there most times I come in and he always answers my questions and helps me with what I need."

"One of the check-out ladies with brown hair and freckles is not pleasant at all. She was curt and unsympathetic to my situation below. I live in SC, but I went to Asheville, NC to pick up a cabinet. Because of the timing, I wound up having to load it by myself. I went to an ACE near Asheville to buy a hand truck and a dolly, but I wound up only needing and using the hand truck. A week later, I went to an ACE near my house in SC and tried to return the unused dolly (I used the hand truck so am keeping that), to which they said they don't carry that, but the new Carolina ACE in TR does carry it, and they may accept a return even though I didn't buy it from there. So, I drive another 20 minutes to this location, kindly explain the situation, and the initial blonde lady is nice and says "let me check," and motions the brunette over. The brunette looks at the receipt and snaps "Nope, didn't buy it here, we can't take it," and hands the receipt back. I say, "Even if you guys carry it...? I just came from another store that said you might be able to help.." And she says, "all stores are independently owned, it has to go to the original store" (over an hour away), and she walks off. No "sorry for the inconvenience," no "we might be able to do a store credit", nothing. Surprised by her curtness, I say "....okay." and turn to leave, and the blond lady says, "sorry about that," and I say "it's alright." So good on her, but the brunette was kinda rude and seemed to be annoyed with her job in general - not the kind of person you want interfacing with customers."