Navy Federal Credit Union

"ALWAYSSSSSSSD HAS SYSTEM ISSUES. Anytime anything says just puck something up at the branch, it's NEVER that simple. Not sure if the other Columbia branch is better operating. Will try that next time."

"Just had a great experience yesterday, but as far as today, went to get my Auto Loan check which was 100% complete and just needed to be printed, went in to ask for it not sure if the lady wasn’t sure or what, but ultimately got pushed away told “Nothing their team could do” not only called the NFCU member number to confirm it was a lie ( which it was) but drove 20 minutes to Navy Federal on Forum Dr, in and out in 5 minutes no problem. Not saying the team branch is bad but some individuals need to be corrected."

"Filed a dispute due to a pick up I had with a company. I paid with my chime card and they charged my husband when he came to do the pick up to his navy card. Closed my dispute in less than 12 hours due to the dispute representative not understanding the notes put on the dispute. Was told it was their fault the representative should have asked for clarification if she was confused. Called the next day and was told to send a message via my app With proof of purchase which I did no response for 5 days. I called back and again was told to send in the same information which I did again. I sent a message word for word what the dispute representative told me to send. After being told my dispute was going to be reopened and nothing would be taken out of my account a adjustment for over 1,000 was made on my account. Call back today and am now being told it is not their problem I have to send the info again. I used to think navy was such a great bank they are no different from everyone else. Closed my dispute in error and after playing the transfer game with me and me actually requesting real answers and not just a send the message they want to try and make it as if it’s my fault. Train your workers better and take accountability if no one was going to help me why make me send bank statements and screenshots of my personal information. The dispute supervisor won’t talk to me when I point out his representative is the one that told me it would be reopening on 2 separate occasions but will talk through a representative. Update:shortly after this I was given my money back and it was again taken back out of my account due to them asking for a receipt. I did provide the receipt and the company did receive a refund that I am unable to get due to that card now being closed. I have sent messages and made phone calls and have gotten no where. I am so blown away by the lack of care and accountability they have for this issue and have closed my other loans and credit card with this company and I am sure my accounts will be next."

"Horrible service is an understatement. Registered online to speak to someone on a Saturday for a Wednesday appointment the following week about their mortgage loans and just wanted to crunch numbers with someone in the building as I'm trying to shop around as a first time homebuyer. My wife is a member at this branch and they have a good interest rate in comparison to other banks. On arrival, we are told our service person at the bank just went on Lunch break. I asked the front desk person how long the lunch breaks are, she asks the lady who was supposed to help us and once the front desk girl comes back from the lunch room she walks back to her post and never addresses me about how long we will have to wait. I inquire again about how long we will have to wait and I'm then told their lunch breaks are 45 minutes. I looked at my wife, which this is our only day off in the work week where we both could go to the bank and we decided to leave. I walk out the door, but I felt the need to speak to the manager to let them know how poor the service was, the lack of professionalism by the person who was to service us and the lack of principle of this branch in an effort to inform them of the shortcomings to improve the experience for someone else. I ask the front desk person for the manager, she goes and speaks to the manager to tell them we want to speak and the front desk girl comes back to say the manager will be back to speak with us. After waiting to the side for the manager for ten minutes to speak to us about our poor experience, I left again. I wouldn't go to this branch again if they paid me to walk through the front door. This branch lacks professionalism and any sort of principle to date and time. The front desk girl told me they're falling behind on schedule because they're short staffed but saw at least five workers helping clients. This was a poor excuse and a cover for terrible management. If you want to learn what not to do for clients go to this bank and take notes. Solid F."

"Glad I did not listen to the reviews this time. Went during the week, mid-day, there was a line but it moved quickly. Daniel assisted me and explained the products and services. I am very pleased."