Moe's Southwest Grill 608 Brannen Street, Statesboro, GA 30458

"We stood in line approx 15 mins before being waited on while noticing improper food handling. The young girl that waited on us did change her gloves before taking our order, but when I asked for a steak bowl she reached down below the counter where food is prepared and retrieved a stack of bowls. Set the whole thing up on the food prep table to take the plastic bag off. No telling what had touched the ouside of that bag and she didn't even clean the food prep table afterwards. We were told there was a 5 minute wait on steak so I opted to wait. We went ahead and paid, got our drinks and sat down. 20ish minutes later were told it was ready. I got my bowl made and my daughter had hers completed, while I was waiting on chips, the guy that was cooking them had gloves on but touched the basket with both hands and lifted the chips out of the grease, reached inside a container with salt and sprinkled the chips without changing his gloves. I witnessed utensils being laid down on top of food contact surfaces multiple times, empty food containers laid on top of food contact surfaces multiple times. Manager and staff need to be retrained in proper handling procedures, gmp, sop. When we finally got seated to eat our meal, we were approached by a staff member who was not a manager saying there was confusion on whether we paid for our meal and asked to see a receipt which we provided. It was embarrassing and uncalled for. If there was a question then pull the video and check to see if it was paid for before or ask the staff who waiting on us. Very poor business practices. I've never known that people who don't pay for their food actually sit down in the restaurant and eat it. Seriously it was ridiculous. Train your staff better."

"I was surprised my burrito and bowl were made a lot smaller than usual. For 28 dollars it is usually a good size meal for my wife and I. This was only 5ime I was dissatisfied. I would recommend them they are usually generous and food is tasty ."

"Placed an online pickup order and arrived, and it wasn't even made. Staff were slow, and I stood near the cash register for a minimum of two minutes before my presence was even acknowledged. Three customers walked in behind me, and their meals were made prior to mine. I ordered guacamole and got a chunk of avocado, and little of it was mixed properly. Store wasn't busy at all, this crew needs to up their hospitality training."

"I could eat here almost everyday!!!! The place is clean and I’m always welcomed. The veggie bowl is a bit pricey because they don’t give you enough as far as portion sizes.... I prefer the nachos because it come with the queso cheese (with the bowl it’s an extra $1) they have many options to add on your stuff. Love this place.."