Bill Carter - State Farm Insurance Agent

"This company used to be the only insurance I would ever consider when it came to getting insurance on a vehicle and now this is the last company I will even think about. They don’t appreciate their customers. You should never tell your customers that they aren’t profitable. Especially when they’ve been with you for over 10 years."

"Great experience, outstanding service."

"The ladies at that office go above and beyond for their clients . Very friendly and best rates . Thanks for your wonderful customer service"

"I called to help a customer who had bought a car add it to their insurance. Mr Carter answered the phone was friendly and made me laugh. It was a pleasure to speak with him. That does not happen that often when you call an insurance office they are usually all business, but Mr. Carter made it pleasurable and I was impressed. Would recommend him to my customers."

"No reflection on Mr. Carter.....or is it? I'm so big on customer service that I do not appreciate having to say Hello first or repeat myself three times and enter an unattended room when the Lady with the office on the right failed to get off the phone, to come out to Greet us as potential customers of Mr. Carter. She yelled from her office to ask us what we wanted. I paused hoping she would gracefully come to where we were sitting so that we didn't have to yell back to her since it was very unprofessional for her to be doing it...as if I'm yelling for a beer at a ball game. And there is a such thing as confidentiality, even for insurance or help we needed. The other associate was on the phone with her door closed. The rude lady said the other lady will help us when she's finished. We were the only two customers in the place after a few minutes I asked the Rude lady if the other associate knew that we would like to see her....She apparently lied, the associate came immediately out to address us and said that she heard me ask the Rude lady the question. This associate was knowledgeable and professional, But it was too late...The poor, ignorant and unprofessional customer service ruined it for us. I was hoping she would redeem herself by apologizing for her rudeness. They say the mouse will play when the cat is away.....But in this case when the Boss is away the customers are mistreated and leave away. Just go into any competitors offices they Speak and Inviting."