Publix Pharmacy at Riverwood Town Center

"I have used this pharmacy for years and I have never had to deal with an issue as bad as this. I apologize in advance but they have denied me my medication that my doctor called in and now I am very ill, I don’t wish this on anyone. My pain medication is take as needed. I have had several surgeries and accidents racing through my life and I work full time. I have several bones broken and degenerative bone disease, LSS, I hurt all the time. I hate being on these drugs because once you start you are dependent. And a day without them makes life very difficult and this is something that is very serious to one’s life. I noticed I was going to be out of my meds early this month due to overworking lots of weekends. My doc keeps close tabs on his patients, I had text him and knew he was going out of town for the holidays, and let him know I was going to run out. He text back don’t worry, I will send the pharmacy how many days you would be out to get you to the next refill. Well that evening after he had let me know that the script was called in, I was so thankful, I called Publix and they said it would be ready in 30min. I live 45 mins away. I drove there and when I got there the cashier said they didn’t have anything. So I explained everything to him and he went to talk to what I can only guess as being the manager. I was listening closely so I could explain if there were any details I could help with. The pharmacy manager who I will be putting all their information up denied filling me the script, told me it was too early, I explained that I spoke with my doctor and he was okay with me getting more to help me out. The doc sent in one weeks worth, and the pharmacy said I couldn’t refill until one week. I begged and pleaded. This happened on a Thursday night and the doc was out of town and their office closed on Fridays. The pharmacy manager said they had to have the scrip verified. So I had to get the doc to call in for some reason they wouldn’t let me know. I then offered to show where the doc and I text so she could see that the doc sent them in. And she acted as if she could care less, she never tried to explain why she needed to gave it verified. I was upset and distraught. It’s been 4 days and I have still not had my meds. I am sick and I felt completely treated like trash by this pharmacy on this matter. This is definitely this pharmacy’s issue, they had all the info they needed to fill the script. My refill was in one week and the doc sent in exactly one week worth. Isn’t it the doc that decides how many pills the patients need, well this pharmacy manager decided she was in charge of how many meds u was going to take. I will never use this pharmacy again. Honestly I have never been more humiliated and treated like a criminal. She didn’t even care that I was going to not have my meds, it was actually very discomforting knowing that she is in a position like this where she can deny someone there meds, very unprofessional and thus is an instant where you want to have a good relationship with your pharmacy, I thought I did, all the years I’ve came here and this is the time I really needed them. I will never go there again."

"Everyone I've had the pleasure of meeting in the Riverwood location is very friendly. I have switched all of my prescriptions to them a long time ago due to the sweet helpful techs. My three favorites are Susan, Marty and Alexia."

"Friendly staff filled prescriptions on time and explained how to use properly."

"Good place to get medicine filled, friendly and great access while shopping."

"My family recently had to change pharmacies because our insurance company stopped participating with CVS. We chose Publix and I'm glad we did. The pharmacist and staff are very nice and informative, I don't have to wait very long when I drop off a prescription, and the store itself is a very nice one to begin with. Also, Publix pharmacy in general is a good place to go if you do not have health coverage. Many common antibiotics and other medicines can be filled free of charge if you don't have insurance. Highly recommend."