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Travelers Insurance Agent
220 North Main Street, Greenville, South Carolina, United States
About the Travelers Insurance Agent
The Travelers Insurance Agent is a trusted insurance agency located at 220 North Main Street in Greenville, South Carolina. As a leading provider of insurance services, they offer a range of coverage options to meet the needs of individuals and businesses. Their knowledgeable agents are dedicated to helping clients find the right insurance solutions to protect their assets and provide peace of mind. Whether you need auto, home, or business insurance, the Travelers Insurance Agent is committed to providing top-notch customer service and personalized attention to ensure you have the coverage you need. Contact them today to discuss your insurance needs and get a quote.
Photos of Travelers Insurance Agent
220 N Main St #500, Greenville, SC 29601, United States
Opening hours of Travelers Insurance Agent
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Travelers Insurance Agent
"I have paid my bill on time for 15 years and now I was one day late and got a letter that it was canceled. Went and found one that cost less and is better I suggest everyone does the same"
"Called on 3 different occasions looking for an auto quote and all 3 times was treated rudely by the phone operator. They keep asking you a lot of personal questions unlike other insecure companies. Such horrible service deserves a 0 star rating."
"My car was hit in the back by one of Travelers drivers. It took a week for me to get a rental car. Brittany B the agent has not called me about my car . I was told from the rental company I needed to return the car by Friday. I called and spoke to 2 gentleman one name Patrick and was hung up on twice. I tried calling Brittany Supervisor no answers . I tried to explain to them I work 2 jobs and will have no transportation, not to mention the rental company drafted $200 out of my account and it took a week to refund. This is the worst insurance I’ve ever had to deal with"
"9-30-21 I filled out an online claim form w/ a very short, 1 sentence explanation of about 10 words re: poss. hail/weather roof damage claim expecting someone would call me asap to figure out what I was trying to say. On 10-1-21, Karla C Torres left a vm for me and I called her back. During our 4 minute call, she managed to make me feel like I was trying to personally swindle her and would not listen to what I, the client, was trying to explain. STAT I was on the defensive, trying to explain my reason for even daring to contact her and Travelers Insurance. I told her I was not a professional and I had 2 professional roofing companies physically walk my 2-3 story home. She immediately told me, quite adamantly, “NO.” Further stating that there is no way that hail is the cause of my damage because there was no hail at all in 2021 in Simpsonville according to her hail report. I told her that she was wrong because I physically saw hail coming down from the sky into my front yard, front porch and back deck when there was a hailstorm while I was living in my current house. I then proceeded to tell her that there were other storms that occurred in Simpsonville that very well could have been the cause of potential damage to my roof and told her that the 2 professional roofing companies that came out verbally expressed to me that through their professional, physical and visual observations of my roof they recommended to me that I might want to contact my insurance company. She said that since hail in 2021 was not the reason for my possible claim she did not feel the need to send anyone to inspect my roof. I told her to schedule someone to go out to my house and told her I would be in touch again. To me, this was very offensive on top of the fact that when I went online to look at my claim, the date of my claim was changed to July of 2020. What? I still don’t understand this at all. Especially, since I filed the claim on September 30, 2021. It proved to me that there is a reason why people think of insurance companies as crooked and greedy and out to trick their clients into believing that they are covered (pun intended). Fast forward to Monday, October 4, 2021. I still did not hear back from Karla, but I did speak with a different claims representative, Hunter Bailey, and he was professional, understanding, personable and helpful. He was immediately ready to schedule a time within 2 days to come out and see if there was anything that could be done and if it was possible or even covered under my policy. He was willing and ready to take the necessary steps to at least either confirm or deny my possible claim and to help me through it. He did not shut me down with, “NO.” In all the 50 years that I have lived and the many numbers of years that I have had to have auto, life, homeowners, renters, etc. insurance coverage throughout my lifetime, this is the very first possible insurance claim that I have filed. To say that I am disappointed is a vast understatement. To say that I am still underwhelmed by the overall lack of customer service with Travelers Insurance is even beyond the pale. It still amazes me, 5 days later, that a short-lived conversation between a consumer and corporate employee could escalate to this. I sincerely hope that current and potential clients don’t have to feel the way that I do now dealing with your company employees and that the lost art of true customer service will be revived due to me and other clients just like me that feel like they are being railroaded."
"Best Agent in town. Saved me $588 a year on Auto and Home Insurance."
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