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SOL Pools and Spas
6830 Garners Ferry Road, Columbia, South Carolina, United States
About the SOL Pools and Spas
SOL Pools and Spas is a renowned general contractor located at 6830 Garners Ferry Road in Columbia, South Carolina. Specializing in the design, construction, and maintenance of pools and spas, our team of skilled professionals is dedicated to creating luxurious and functional outdoor spaces for our clients. With a commitment to quality craftsmanship and exceptional customer service, SOL Pools and Spas is the premier choice for all your pool and spa needs in the Columbia area. Visit us today to discover how we can transform your backyard into a relaxing oasis.
Photos of SOL Pools and Spas
6830 Garners Ferry Rd, Columbia, SC 29209, United States
Opening hours of SOL Pools and Spas
Monday:
07:00 - 17:00
Tuesday:
07:00 - 17:00
Wednesday:
07:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 17:00
Saturday:
07:00 - 17:00
Sunday:
Day off
Reviews of SOL Pools and Spas
"We’ve recently had a pool put in by this company…we’ve upgraded the spa to have a heater and waterfall thinking that it will work fine but come to find out that the upgrades to these features are not an area that they have experience in…they had to have the valves redone once and exchange pumps that were not strong enough or burned out. We’ve asked them show us how to turn in the heater the easiest way but instead our answer was our heater is not going to work under 50 degrees. The owner had never told us about the heater not working under a certain degree and did not recommend us any other way like propane or offer us to get it fixed. We’ve had to call and ask them constantly to fix the problem, we were afraid that they would not come if we gave them the last payment so we kept the check until they fixed it. This is the first pool my family ever owned, my kids were excited to swim this holiday but now I guess we just have to look at it after spending and extra $6800 for the heater….we also had to pay our neighbors $1300 for the damage the company had done while they dug up dirt..we don’t mind paying but at least do it right. They even up-charge us for they’re mistake and charge late fees when we are the victims, we knows nothing about pools am we trusted them . But I guess you live and learn. If you gotta do your pool with Sols, Asked about every detail or you’ll be surprise about getting a different answer every-time. They tried to deliver the pooI with dirt in the spa and said it was a complimentary to clean it and it was my job to clean it after. The pic shows the spa with rusk screw in it. I was told they were suppose to use a non rusk one. This is a brand new pool, it shouldn’t do that after only two months? my family has not once stepped into the spa and they began construction since 8/31. There are a total of 7 switches attached to the waterfall, spa and pool. Tell me if a normal person that knows nothing about pool can remember how to operate it after showing it to us. In the beginning we even had to turn off the spa if we wanted the use the waterfall, they said our features were not meant to be used at the same time, we told them to fix it and make it all work at the same time because we’ve reached out to other pool companies for a second opinion…so they did fix it, but why tell us it was not meant to work in the first place? I’ve regret building with them and had wish to go with another company even though it might be a little extra but at least they can get it done right and most of all being honest would be nice. My customer had them come out to look at her property too but decided not to go with them after hearing how they’ve treated us. Today I’ve received an email from the the owner trying to put a lean on my property…this is absurd, My heater still does not work and they assumed that completing the job even though it does not work means that they are done and that they should get paid for something that does not operate, my retaining wall in the contract says 40 ft x 4 ft but it’s only 32ft x 3 ft. So where is the rest of the labor and material? They took the original jets in the spa and replaced it with aftermarket jets because one of them kept falling out. Now the new jets push the water out of the spa making the water splash everywhere, during the process of fixing one of our pumps, you hired another professional to come and show your crew how to do the job, so basically they were learning but you let them work on my pool and try to blame on us that we were the one that burned the pumps? You breached the contract in many ways that I was kindly to let by pass but instead of fixing the heater you wanted your money, we asked you to list out the warranty’s but you never did. My sprinkler was capped because your crew messed it up, now we have to run it manually, bottom line they have no responsibility for their mistakes and they rush to get to the next job. They even accuse me of wanting a discount on FB. 100k later plus stress for my family and now I have to call a lawyer. It’s not worth it."
"So far been delayed a couple of times. No confirmation on when exactly they will be here. When I ask the lady at the office she got annoyed with me because she didn’t know. Very unprofessional when they don’t communicate and don’t want to give any credit back for their lack of communication or delays. I guess they don’t care. Let’s see if they show up and do a good job. If so I will give a review for the actual work What happened to common courtesy and professionalism??"
"This was a five-star experience with Sol Pools! Even though there were bumps along the road, this team did everything they could to smooth the way so that we had an our beautiful pool in a very short period of time. Ernesto and the construction crew did a great job with the installation, the planning, and communicating what was happening. Max who lead the concrete team, took on some pretty significant challenges and came up with solutions. Jessica and the rest of the office staff was always available to answer questions and keeping us aware of all the different parts in this project. We were very pleased with our final product and would highly recommend Sol Pools. Craig and Niña"
"We met with several pool companies and frankly felt like we were going to be fleeced. The price was advertised as one number, but after seeing our "lot" (size and value of our house), the price suddenly doubled! SOL Pools gave us an initial price, but said they would need to inspect our lot before determining a final number. So we thought "here we go again". They came out, looked everything over and the final estimate was very close to their initial estimate. They established a timeline and did not deviate from it. This company was excellent from start to finish. It was evident from the beginning of the project that they had expert level experience in pool installations. We are extremely pleased with our beautiful pool from SOL Pools."
"When we decided to invest into our backyard and install a pool we were warned by many of how expensive and disastrous this project would be! We interviewed three different companies and decided to put our faith in Sol Pool and Spas and they did not disappoint! We picked a 29ft fiberglass pool and needed a 50ft retaining wall. From start to finish they were affordable, efficient, personable and professional. We endured a few set backs here and there from having to move our septic leech fields which was not the pool companies fault nonetheless they were patient with us.....to having a "bubble" in the resin of the bottom of the pool that needed to be repaired. (after much research, this is not uncommon with fiberglass pools) All issues were quickly attended to and we were treated with 100% respect with every question or concern we had!! We are so happy with our finished product and truly love our personal oasis. A huge thank you to Ms Janie who took every call and quickly responded with answers and results! Also, Jessica and Ernesto you have set the bar for your competitors ..your business and work ethic is absolutely appreciated. This project was far from disastrous and we feel our money was well spent! I am confident that should any future issues arise that they will maintain the same professionalism and courtesy that we originally received."
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