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Davis Griffin - State Farm Insurance Agent
12223 West Greenville Highway, Lyman, South Carolina, United States
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About the Davis Griffin - State Farm Insurance Agent
Davis Griffin - State Farm Insurance Agent is a trusted insurance agency located at 12223 West Greenville Highway in Lyman, South Carolina. With a commitment to providing personalized service and comprehensive coverage options, our team is dedicated to helping clients protect what matters most. Whether you're in need of auto, home, life, or business insurance, our knowledgeable agents are here to guide you through the process and find the right policy for your unique needs. Contact us today to learn more about how we can help you secure peace of mind for the future.
Photos of Davis Griffin - State Farm Insurance Agent
12223 W Greenville Hwy, Lyman, SC 29365, United States
Opening hours of Davis Griffin - State Farm Insurance Agent
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Davis Griffin - State Farm Insurance Agent
"Customer service is amazing. They’re very professional. They help with any issue or question you have. Angie was very nice and helpful when I called for my claim. Will be continuing business with Statefarm"
"Tony Soriano is great help and very knowledgeable. He’s thorough and knows how to take care of you."
"Very professional , Maria is awesome if you need a Spanish speaker like I did . Highly recommend."
"I had a fantastic experience working with Maria. She was knowledgeable, attentive, and helped me find the right insurance coverage for my needs. Her customer service was top-notch, and I always felt well taken care of. I'm grateful for her assistance and would highly recommend Maria to anyone in need of insurance guidance. She's a true professional who genuinely cares about her clients."
"I appreciate Davis' friendly response to my previous review, and now I'm editing/updating it. If I knew posting a below 3-star review could potentially solve the issue more straightforwardly and more efficiently, I would have done that a year ago after my first failed normal attempt of communication with them to get things done right in a timely manner rather than have more lengthy communication multiple times that consumed more of my time and their time, and I would have potentially revised the review to a 5-star one if the issue get solved in time. Now I have already spent so much time and energy on those issues and left their service area. A 3-star review is the best I can revise my review to, which is still a lot lower than what I prefer to give businesses. When I canceled a policy last year through the State Farm customer care center outside this agent's business hours, I was told the cancellation was effective on the same day, and the agent would be notified. Days later, I called the agent to double-check but was told that they were never notified. I sent them the screenshot of the online chat regarding the cancellation showing the effective date. They didn't acknowledge that but only would count the date on which I called the agent's office. I asked why, and they asked me why I would care about the several days' difference which was just $$ dollars. I didn't think I could count on them to issue me a refund. I didn't want to waste the $$$ that I had already paid them. Thinking I would save time if not changing to a different insurance company and also give State Farm another try, I continued to insure with them after buying another car and let them have the $$ that they should have credited back to me. Recently I moved to a new state. I emailed them directly notifying them I would not make a new payment because I would switch insurance before the date I already paid through. I never got a reply to that email. Later, I emailed them again, asking them the specific time which my policy had been paid through and notifying them that I would like to use up my policy until the date I paid through, and I would start a new insurance policy in my new state. I never got a reply to that email either. Later I called them to cancel the policy. I asked if I should put it in writing again and was told no. I was told on the phone that the cancellation would be effective on August 10, 2023. I didn’t receive an email confirmation of the cancellation shortly on the same day as I would with other insurance companies in the past when moving out of their service areas. In an attempt to have a written record of the cancellation, I sent an email later through my State Farm online account. It took a long time because the system did not allow me to send it, indicating it wouldn't accept certain symbols when I did not use any of those symbols. Eventually after some repeated attempts, it finally showed that it was sent, but it did not show a record of the specific message on my end. I sent another direct email to the agent for the written record of my cancellation and suggested they respond. The next day, they replied saying a request for the cancellation was submitted. A few days later, I still continued to receive State Farm’s requests through text and email asking me to make a payment, including an email from an employee named Brittnee Steed, not just those automatic system messages. State Farm’s central customer care seems to only care about getting money. They seem to be powerless other than when you give them more business/adding a policy/a car outside the agent's business hours, which I did smoothly previously when I bought another car outside the agent’s business hours. For other matters, they say only the agent’s office can process things. Inside the agent’s office, it seems that the employees who communicate with the customers are friendly but can only submit requests on behalf of the customers and wait at the mercy of the employees who process things. A lot of delay and bureaucracy. I hope things can be improved."
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