About the Business
Shuttle is a transportation service located at 137 Lark Street in Albany, New York. We provide reliable and efficient shuttle services for individuals and groups looking for convenient and affordable transportation options in the area. Our professional drivers are dedicated to ensuring a safe and comfortable ride for all passengers. Whether you need a ride to the airport, a special event, or just around town, Shuttle is here to meet your transportation needs. Book your next ride with us and experience top-notch service from start to finish.
Reviews
"Somebody, give these people a crash course in customer service, please!! My airport shuttle back to Albany from JFK airport on Thursday with The Shuttle Company and (as it turns out, apparently, transferred to) Premiere Transportation was a horrible experience! Flying back from London, I had booked the shuttle service with The Shuttle Company months in advance as I had carefully deliberated I’d prefer waiting a few hours in the airport upon arrival and go directly to Albany instead of making a bus/train transfer in NYC after a strenuous international flight. Therefore, I was rather astonished when, less than 48 hours prior to my arrival in NYC, I was informed that the departure time from JFK would be “closer to 6pm”, instead of 5:30pm, and that I would be going to Albany Airport instead of Rensselaer Train Station as planned (and stated on my ticket). I was met by the driver outside the JFK terminal. He seemed stressed and irritated asking me if I hadn’t been informed about “what their cars look like” (apparently, I was expected to recognize the Premiere Transportation car double-parking in this busy lane). As I was tired and had been killing time in JFK since 11:30am, I feared a long wait and asked the driver what to expect. I was confused when he told me we had to wait until 6:30pm, as the ticket I purchased clearly states that departure is no later than 5:30pm. He mumbled something along the lines of me probably having been transferred to them from The Shuttle Company as they probably didn’t have enough customers and that “they always get it wrong.” They never tell their customers about this or the differing schedules the transfer entails, he said. For some reason he insisted on calling the Premiere Transportation office so that they could “explain” it to me. As soon as I was handed his phone a very annoyed man by the name of John exclaimed: “if you would just stop talking, I could explain it to you” followed by his repetition of what I had already been informed of by the driver. When I told John I was supposed to leave no later than 5:30pm – and 6pm at the latest – and had never been informed about any of this, he raised his voice and aggressively shouted: “that has nothing to do with us, do you understand that, do you!?” Shocked, I responded “yes” to which he replied “good!” At this point, I realized both transport companies are utterly unprofessional and unaware of how to treat their customers. I will definitely take my business elsewhere next time and strongly suggest you do, too. Not surprisingly, The Shuttle Company has not responded to my email about any of this."
"This is the only shuttle service I will use in the Capital District. They have safe and affordable shuttles that will accommodate your needs. Definitely a must for travels from Albany to NYC."
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