Atkinson Pools

"Wonderful company, inside, and out. Really know the business well, and are reliable. As an employee for 18+ years (seasonally) I encountered nothing but respect and the highest regard for my work during my tenure with them. I miss the people and the respect I encountered with them, and would refer them to anyone looking to invest in a , wise, modern, pool option compared to the rest."

"Bought spa a Hot Springs from Atkinson years ago. It has been a great spa and has worked very well for the most part. On the occasions when something needed to be done I would call Atkinson and their service tech was pretty prompt and got it done. Now, unfortunately things have changed. Twice in the past 3 months I have called about necessary repairs. The first time, after several messages going unanswered, I finally spoke to someone who said that a repair tech would be in touch. It never happened. They never called. Fortunately the spa "healed itself" and began working, not perfectly but well enough. Fast forward 2 months and its completely dead now. I went through the same drill. Left messages and spoke to 2 different ladies about a week apart. Both times explained the problems all over again. On the second call the lady said that there were no notes from my first call. Nonetheless she assured me each time that someone would be in touch. It didn't happen either, so after about 2 weeks I tried once more and this time spoke to "Chris." Again, Chris said the notes were sparse or nonexistent. I got the clear impression that he knew they dropped the ball. We had a lengthy conversation about the possible problem. While I appreciated his time and attention, the conversation was so long, in fact, that I was thinking, rather than try to diagnose the possible problems over the phone why not just send a tech out to look at it. The call concluded with a promise that someone would be in touch soon to schedule a visit to check it out. This seemed promising until a week passed and then another week with no call. I called once more around mid morning and got the machine again. I recounted the issues and concluded with "I know people are busy these days but if you guys dont want to look into it or no longer offer that service on your spas, please just say so and I will look elsewhere. Please let me know." That was over a week ago and I have heard from no one. So I called Leisure Depot and they had someone out the next day. The part was ordered and the repair should happen next week. Not knowing if Leisure Depot would work on spas that they didn't sell I also called "Bubbles Troubles" and their man called me the later that same day. Epilogue, Atkinson still has not called."

"I am beyond satisfied with the finished product Josh Atkinson and his team completed for me. I met with 5 different companies and knew Atkinson was the choice when Josh presented his designs. I had recently lost my spouse in an accident and wanted to incorporate certain items and materials and Josh truly listened. I was in awe of the design he developed and the way he incorporated the required Buddha statue as a memorial. My friends and family enjoy the space as much as I do. I also contracted for weekly maintenance and have been completely satisfied. Highly recommend this company."

"I reached out to Atkinson Pools to set an appointment to evaluate a hot tub that was non-operational and had not been in use for almost 18 months. I called the main line and let them know I wanted help figuring out what it would take to get the hot tub up and running. Amanda with customer service was able to schedule an appointment for the next day. Communication was amazing during the entire process. I received a call prior to the technician, Nick, heading my way to let me know he was on time. Nick arrived on time, was pleasant to speak with, and then inspected the hot tub. He gave me an honest assessment of what the spa would require. It was a a large job but the the spa was high end and made sense to repair. He gave me a ball park figure so I’m knew what I was getting myself into and let me know that Amanda would reach out with a complete detailed estimate. Nick let me know that parts would take about 30 days to arrive. I received my estimate from Atkinson the same day Nick inspected the spa. The amount was within the same ball park of what I expected. I approved the order and prepared to wait for a month. Two weeks later, I received a call letting me know the parts had I arrived and they wanted to know if I could have the installed the following day. I agreed and scheduled the installation. Once again, I received a call letting me know that Nick was on his way. Nick arrived on time and proceeded to begin the installation. During the installation, Nick realized that one of the parts that was ordered needed to be swapped with a different model. Instead of rescheduling the job, he let me know there was one at the shop. He went back to the shop and picked it up and continued the installation. Once the install was complete, we tried to turn on the hot tub and then realized the circuit break kept tripping. I was able to reach out to electrician and schedule a repair for the following day. Instead of having to reach out to the Atkinson service center, Nick gave me his personal cell phone number and asked me to keep him updated on when the electrician would be at my house so he could try to make it back while the electrician was there. I kept him updated the following day and Nick was able to make it back to my home to complete the job once the electrician was done repairing the breakers. Nick got the hot tub up and running and then spent 30 minutes explaining how it work, how it needed to be maintained, what chemicals to order and how to use them. He made sure that I was up to speed on what to do and then ensure that I did not have any additional questions. Being in sales and service myself, I really appreciated the communication and the personal touch of service I received. I highly recommend working with Atkinson Pools, Nick, and Amanda. Thank you!!"

"I am giving Atkinson Pool and Spas a 1 only because there physical store in Mt Pleasant has been pleasant to work with. However there service department is a different story. I had my pool serviced due to a pump issue. They came out fixed the problem in 3 to 4 days. Granted my pool had not ran in that time. The pump worked for a day and it quit working. I called their service department on a Wednesday and they told me it would be the following Monday until someone could get out. I explained my pool may end up turning green and they had just been out. This did not matter in their eyes. That Thursday evening I decided to look at it myself. I ended up finding the pump being jacked up because of a short pipe (that they installed) and a leaking fitting (the whole reason I called them). I let them know but again they did not care. Long story short, they will not take responsibility in their craftsmanship and when they don't, they expect you to pay for additional chemicals when your pool doesn't run for a week. I will be returning my years supply of chemicals and taking my business elsewhere."